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Message Indicator light won't stop blinking

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BrianHarg
Nickel Contributor
Nickel Contributor
Posts: 27
Registered: ‎09-24-2009

Message Indicator light won't stop blinking

Message 1 of 7
(20,956 Views)

I have triple checked and I have no voice messages - yet my indicator won't stop blinking.  I see a lot of other posts about this - did anyone get a clear answer?  If so, what are some of the words I need to use when I call support?  I called tonight and the rep supposedly checked they switch and said everything was provisioned right. I asked him to open a ticket and he said that I should get a call w/in 48 hours. 

6 REPLIES 6
VZ_JoeD
Employee Emeritus Employee Emeritus
Employee Emeritus
Posts: 171
Registered: ‎07-10-2009

Re: Message Indicator light won't stop blinking

Message 2 of 7
(20,904 Views)

I can have a look at the line in case anything was missed..Private message me your Tele# if you like.

Joe D
Verizon Telecom
Fiber Solution Center


Notice: Content posted by Verizon employees is meant to be informational and does not supercede or change the Verizon Forums User Guidelines or Terms or Service, or your Customer Agreement Terms and Conditions or Plan.Follow us on Twitter™!

ohpoleez
Bronze Contributor III
Bronze Contributor III
Posts: 151
Registered: ‎09-11-2009

Re: Message Indicator light won't stop blinking

Message 3 of 7
(20,896 Views)

Try this, when exiting your voicemail, press the  *  repeatedly until it tells you "good bye"



~~ "It's not a bug. It's an undocumented feature."
gringo
Contributor
Contributor
Posts: 1
Registered: ‎09-27-2009

Re: Message Indicator light won't stop blinking

Message 4 of 7
(20,838 Views)

It was a problem for me.  I finally called myself, left a message, and then deleted it.  Message light went off.  Great system.

 

Now, I just wish I could remember how I did that (3 months ago).  Message light now blinking, and I'm looking for instructions for how to access voicemail.  Verizon's support website now claims voicemail not offered in Virginia, and won't provide guidance.  (Does this mean I won't get billed for my voicemail?...)

 

Like the old Bell System motto:  We don't care,  We don't have to..."

BrianHarg
Nickel Contributor
Nickel Contributor
Posts: 27
Registered: ‎09-24-2009

Re: Message Indicator light won't stop blinking

Message 5 of 7
(20,804 Views)

So the saga continues....  I tried the tick of calling and exiting all the way out...  No luck...

 

I then tried to call and leave myself a message - to my horror - voice mail did not pick up...

 

I tried to change the number of rings - still no luck - just rings and rings....

 

Called customer service (navigating the site in VA to find a freakin' number is mind numbing...  Finally looked on my bill for a phone number to call....

 

Got tech support - he called my number and it rang forever...  He got level 3 tech support on the call w/ him - changed the number of rings - and it still just rings forever....

 

He bumped it to the super secret tech support that fixes stuff in 48 hrs- but does not tell you...  So I have to try again on Wednesday and see if I am back in business....

 

If not - a call back to tech support - he did give me a ticket number to reference....

VZ_JoeD
Employee Emeritus Employee Emeritus
Employee Emeritus
Posts: 171
Registered: ‎07-10-2009

Re: Message Indicator light won't stop blinking

Message 6 of 7
(20,762 Views)

When you lift the reciever you should hear a dial tone that stutters prior to steady dialtone.  If you do not hear the stutter than there is not a voicemail and the lite is possibly refering to a missed call etc...If no stutter than try unplugging your phone for 3 minutes to reset the lite..I sent you private message regarding your ticket# and what I did to get your voicemail back up. Let me know if it is fixed

Joe D
Verizon Telecom
Fiber Solution Center


Notice: Content posted by Verizon employees is meant to be informational and does not supercede or change the Verizon Forums User Guidelines or Terms or Service, or your Customer Agreement Terms and Conditions or Plan.Follow us on Twitter™!

mikealdo
Contributor
Contributor
Posts: 1
Registered: ‎10-01-2009

Re: Message Indicator light won't stop blinking

Message 7 of 7
(20,756 Views)

I have the same issue, Stuttering dial tone, but no messages.  How do i resolve this ??

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