Having the same problem. After two tickets were opened - then closed without any resolution, I'm now on a 3rd call after an hour long chat. I've been transferred between departments and no one has "ever heard of this problem before".
Has anyone gotten it fixed?
I have the same problem and have been unable to get it resolved since 10 August. I'm on my 2nd trouble ticket after the first was closed without resolution. I was promised resolution by 7:30pm ET today (25 August) so I will see what happens. You would think that this type of issue is no more complex than typing the correct name at a keyboard and pressing Enter, but apparently not. My concern is that there is either not a process in place to correct this or they don't know how to correct it. I'm tired of being promised call backs that never happen or fixes that are non existent. My next step is escalation to the NJ BPU and Ivan Seidenberg, all over what should be a trivial Caller ID issue....pretty sad.
I have the same problem. We have had the same telephone number for 20 years and live at the present address for over 11 years. We also are getting mail welcoming this other person to the neighborhood! We always had an unlisted number but allowed us to be listed when we switched to Verizon last month........Reportedly someone is working on it, however no one seems to get back to me. I spoke with someone three weeks, ago....two weeks ago and again this week........ Supposedly this guy's telephone number is similar to mine........ I don't understand why this can't be corrected promptly....As I type I remain on hold (for over an hour) trying to speak with someone else in billing....... This really is not good.....
They fixed the issue yesterday. I sent emails to Ivan Seidenberg (Verizon CEO) and copied customerservice@verizon.com and that put a little focus on the problem. It only took 5 days for someone to type my name at a keyboard and hit enter. Verizon is not perfect, but they are head & shoulders better than Comcast.
Here is some info that you and others may find useful:
FiOS Escalation Information:
1-800-314-7045 Fiber Solution Center Direct Line (Bypasses all Prompts)
{edited for privacy}
I switched to triple play as well on 8/9 and went from fios voice to digital voice and the same thing happened to me with my caller id (someone else's name kept showing up on other peoples phones). I kept getting the run around when I called Verizon. First I was told by tech support that I would have to call the billing department and have them do something. So when I called the billing department they told me that I needed to talk to tech support. Tech support told me that the other phone companies had to update their systems. Two weeks later I think our name is showing up correctly.
yes. It was fixed the same day and is working fine now.
Hi,
It looks like it takes about 2 weeks to propogate.My number has shown up correctly today on three calls.
Lee
I've had the same problem twice. When we first switched to Verizon, they screwed up the port on our old number. We received 10 calls a day looking for some other person who never lived here. So after countless calls to tech support to correct both that issue and the caller id name issue, I decided to change phone numbers. That cost a few extra bucks and now I have a new home phone number that shows as "Ulga Something or other" when we call out. A few more phone calls with tech support, this past time they told me that everything on their end shows the correct info and that it was maybe another phone company not updating their database. I'm tired of being **bleep** on and being told it's raining. They've kept the ticket open and haven't called me in a few days. I've just accepted the fact that this caller id issue will never be resolved and some day I'll just switch back to the previous company.
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