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My Verizon with 2 FIOS Digital Voice Lines

My Verizon with 2 FIOS Digital Voice Lines

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Copper Contributor ALarryR
Copper Contributor
Posts: 16
Registered: ‎05-10-2011
Message 1 of 2
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I have two FIOS Digital Voice phone lines.  The second was installed about three weeks ago.  Both phone lines are working. However, when I log into My Verizon on the web I only see information for the original phone line.  When I click on the down arrow next to the first phone number there are no other choices.  How come?

 

Second, if I go to the Digital Voice menu item on my TV I can see the call logs for both phone lines.  However, when I go to options in the call log the second phone number shows up twice followed by the original phone number. How come?

 

Has anyone else seen these issues?

Thanks, Larry

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Copper Contributor ALarryR
Copper Contributor
Posts: 16
Registered: ‎05-10-2011
Message 2 of 2
(546 Views)

Spoke to Tech Support.  As it turns out I had set up a sub account on my main number.  Once you do this you will no longer be able to see both numbers in My Verizon.  I removed the subaccount and now I can.  The tech said that a bug report will be filed.

Larry

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