I have two FIOS Digital Voice phone lines. The second was installed about three weeks ago. Both phone lines are working. However, when I log into My Verizon on the web I only see information for the original phone line. When I click on the down arrow next to the first phone number there are no other choices. How come?
Second, if I go to the Digital Voice menu item on my TV I can see the call logs for both phone lines. However, when I go to options in the call log the second phone number shows up twice followed by the original phone number. How come?
Has anyone else seen these issues?
Solved! Go to Solution.
Spoke to Tech Support. As it turns out I had set up a sub account on my main number. Once you do this you will no longer be able to see both numbers in My Verizon. I removed the subaccount and now I can. The tech said that a bug report will be filed.