NO DIAL TONE-DSL WORKS GREAT!

NO DIAL TONE-DSL WORKS GREAT!

Reply
Highlighted
Contributor Hellkat
Contributor
Posts: 1
Registered: ‎01-02-2012
Message 1 of 2
(554 Views)

I am wondering if anyone ever heard of their landline not working while the Verizon DSL is working normally?

I did the regular outside phone check at the box with a phone and got no dial tone.  Since there is only one line running from my house to the street I didn't think DSL could work and landline fail. This is a regular old copper phone line without any fancy extras.

 

Anyone have any thoughts on this? 

1 REPLY 1
Highlighted
Copper Contributor Poorfellow
Copper Contributor
Posts: 26
Registered: ‎01-03-2012
Message 2 of 2
(544 Views)

Hi Hellkat,

 

It's entirely possible for dialtone to be absent on a line where DSL continues to function.  A fault on one of the wires in a pair can cause loss of dialtone, while the DSL continues to function on the wire without fault.  Another scenario is the switch is improperly configured, causing you to lose dialtone on an otherwise serviceable pair.

 

A pair is the loop of wire from the telephone Central Office or remote equipment to your home.

 

Please give repair a call, and I'm sure you'll be all set.

 

Thanks!

How-To Videos
 
The following videos were produced by users like you!
   
Videos are subject to the Verizon Fios Community Terms of Service and User Guidelines and contains content that is not created by Verizon.


Browse Categories
Categories:
Posts

Verizon Troubleshooters
Unable to find your answer here? Try searching Verizon Troubleshooters for more options.