Need Landline repair ,not FIOS install

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Contributor
Contributor
Posts: 1
Registered: ‎01-03-2012

Need Landline repair ,not FIOS install

Message 1 of 2
(436 Views)

A repair request was submitted on 12/26/2011; no dial tone on the POTS

A repair was scheduled for 1/5/2012

I get a call on 1/3/2012 about a FIOS install scheduled for 1/4/2012

I did NOT reqiest a FIOS install, just a repair of the POTS

I check the status of the repair, magically there is no record of it.

I request a new repair on 1/3/2012

A repair is scheduled for 1/12/2012

**bleep**?

1 REPLY 1
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Copper Contributor
Copper Contributor
Posts: 26
Registered: ‎01-03-2012

Re: Need Landline repair ,not FIOS install

Message 2 of 2
(427 Views)

Was this a 'No Dialtone' request or something else?


Why not call back and check on the request, to either expedite or follow-up so it doesn't fall off the radar?

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