×

Switch Account

New Fios Install - Multi Line phone not working like normal

New Fios Install - Multi Line phone not working like normal

Reply
Copper Contributor Zzzingy
Copper Contributor
Posts: 11
Registered: ‎09-01-2009
Message 1 of 6
(1,880 Views)

We just had Fios installed and we have a 4 line phone system. Before the install, if someone was on a line - you were blocked from picking it up. Now that we have FIOS, the first line blinks strangely when someone is on the line and if another phone is picked up, they get on line 1 also. Line 2 does not do this though.

 

Anyone have any experience dealing with this change?

5 REPLIES 5
Highlighted
Employee Emeritus Employee Emeritus
Employee Emeritus
Posts: 3,220
Registered: ‎02-24-2011
Message 2 of 6
(1,818 Views)

We have sent you a PM to look into this further.

Anthony_VZ

**If someones post has helped you, please acknowledge their assistance by clicking the red thumbs up button to give them Kudos. If you are the original poster and any response gave you your answer, please mark the post that had the answer as the solution**

Notice: Content posted by Verizon employees is meant to be informational and does not supersede or change the Verizon Forums User Guidelines or Terms or Service, or your Customer Agreement Terms and Conditions or plan

Highlighted
Contributor melsview
Contributor
Posts: 1
Registered: ‎08-01-2011
Message 3 of 6
(1,314 Views)

ok same issue, our phones worked correctely until fios came into our building, 4 lines, roll over form 00 to 01 to 02 and 03 is our fax line. now same issue as other party, line one blinks slowly, and if i am on it, and someone picks up to place a call, they connect on line 1 with me????? any ideas, no one seems to know why, worked fine before the fios.???

Highlighted
Contributor mar
Contributor
Posts: 2
Registered: ‎02-02-2013
Message 4 of 6
(927 Views)

New Fios Install - Multi Line phone not working like normal

We just had Fios installed and we have a 4 line phone system. Before the install, if someone was on a line - you were blocked from picking it up. Now that we have FIOS, the first line blinks strangely when someone is on the line and if another phone is picked up, they get on line 1 also. 

 

i have same problem   Thanks!

Highlighted
Contributor DavidTech
Contributor
Posts: 2
Registered: ‎09-28-2014
Message 5 of 6
(571 Views)

I have the same problem.  I have several multi-line phones, and none of the multi-phone features (privacy, transfer, etc.) work correctly after conversion from analog service to digital fiber service.  I can make and receive calls, and put calls on hold, but that's about it.  I know my phones signal to each other on line 1, and that appears not to be working with the new lines.  Has anyone found a solution?

Highlighted
Contributor DavidTech
Contributor
Posts: 2
Registered: ‎09-28-2014
Message 6 of 6
(570 Views)

Did you work out an acceptable solution with the initial submitter?  I believe I have a similar problem.  Thanks.

How-To Videos
 
The following videos were produced by users like you!
   
Videos are subject to the Verizon Fios Community Terms of Service and User Guidelines and contains content that is not created by Verizon.


Browse Categories
Categories:
Posts

Verizon Troubleshooters
Unable to find your answer here? Try searching Verizon Troubleshooters for more options.