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No Dial Tone, but still have TV and Internet FiOS service

No Dial Tone, but still have TV and Internet FiOS service

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Contributor amb25s
Contributor
Posts: 1
Registered: ‎07-01-2013
Message 1 of 2
(2,695 Views)

Issues started last night, when I lost dial tone and internet.  Didn't try to resolve any issues myself till then morning when I rebooted my router, which fixed my internet issue.  Never lost TV service through FiOS.  My Digital Voice phone service still has no dial tone.  Verizon In-Home Agent recommends to call Verizon, wish I could just open a ticket with them online.

 

Also tried to troubleshoot the no dial tone issue online under the Support tab, put when you selected no dial tone as an issue I get some generic error page.

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Moderator Moderator
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Posts: 8,893
Registered: ‎03-18-2013
Message 2 of 2
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Just a friendly reminder, this is a forum where users help other users. If you are having an issue with your Verizon service, you can use the Verizon Troubleshooter to fix and report issues with your Verizon Phone, FiOS TV, or Internet Service, as well as to schedule a repair, here is the link:
http://www.verizon.com/repair
You can find tools on the Verizon Residential Support page that may help you diagnose your issue:
http://www22.verizon.com/residentialhelp

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