We haven't had a dial tone since last night on our home phone. I did the usual, unplugged it for several hours and plugged it back in. This morning I went online to the troubleshooting page and the system did a diagnostic. There is a problem with the Verizon network.
I tried to schedule a service call. The next available appointment is not until Friday! We all work in this house. I have to wait a week for this problem to be resolved and take a day off? Unacceptable.
The idea that I would switch my internet and TV to Fios with this kind service is laughable. I am thinking about switching my wireless service service from Verizon to another carrier and dropping home land line service altogether.
I am sorry to hear about your loss of service. I have sent you a private message to get more information.
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