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No dial tone, no telephone service when it rains

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soyongchol
Copper Contributor
Copper Contributor
Posts: 5
Registered: ‎09-10-2011

No dial tone, no telephone service when it rains

Message 1 of 4
(1,044 Views)

This is the 3rd or 4th time this has happened in the last six months. From the forum entries, it appears this is a common problem in all areas of the country with Verizon ?service?. I called the cell phone of the repair person who came out on the last service call to report the problem at about 11:30 am on 12/06/2011. He wanted to have someone come out when the problem was occurring not after it cleared itself as had happened on the previous calls. The ticket was entered at 7:47 am on 12/07/2011 with a repair person visit scheduled between 8 am and 5 pm on 12/08/2011. Had I not checked the ticket on line I would not know about the scheduled visit. It is still raining so hopefully the problem will not solve itself before the visit. Meantime we are 3 days without a phone. I've had it with Verizon. I will be going to another phone service provider.

3 REPLIES 3
Gandi
Contributor
Contributor
Posts: 4
Registered: ‎12-06-2011

Re: No dial tone, no telephone service when it rains

Message 2 of 4
(1,043 Views)

you not the only one!!!  I am suffering for the past 2 weeks. I called the customer service from public phone. I waited for 30 minutes. The Rep. told me supevisor will call you back!!!!

 

I have no phone service no dail tone and they will call me back???!!!Smiley Wink

ornahp
Moderator Moderator
Moderator
Posts: 2,283
Registered: ‎03-10-2011

Re: No dial tone, no telephone service when it rains

Message 3 of 4
(1,036 Views)

I'm sorry you are having difficulty. An agent with access to your account will reach out to you directly by email, private message in the Forums and/or the billing telephone number on your Verizon account for more information or to help you resolve your issue.

 


@Gandi wrote:

you not the only one!!!  I am suffering for the past 2 weeks. I called the customer service from public phone. I waited for 30 minutes. The Rep. told me supevisor will call you back!!!!

 

I have no phone service no dail tone and they will call me back???!!!Smiley Wink




dbdb
Contributor
Contributor
Posts: 3
Registered: ‎12-08-2011

Re: No dial tone, no telephone service when it rains

Message 4 of 4
(987 Views)

Was this a landline or digital voice?

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