Once again, we have no dial tone. I did the trouble shooting and now the online chat is not working. We have no cell service where we live. We have an ill family member and must be able to call doctors with frequency. I cannot get any help from Verizon.
Your issue has been escalated to a Verizon agent. Please check your Private Message Inbox for a message from Verizon_Support. You can find your Inbox by clicking on your username at the top right corner of this page. Please direct all correspondence concerning your issue to the agents who will be assisting you privately.