Once again I am not getting a dial tone on my phones while I have internet access. I call the customer service line and have been on hold for over 20 minutes after finally getting through to talk to a real person.
i had similar issue a month ago after a storm and found best way to get response is to sign on to verizon.com and login your account then report trouble. i had tech at my house next morning.
If you are having an issue with your Verizon service, you can use the Verizon Troubleshooter to fix and report issues with your Verizon Phone, FiOS TV, or Internet Service, as well as to schedule a repair, here is the link:
http://www.verizon.com/repair
You can find tools on the Verizon Residential Support page that may help you diagnose your issue:
http://www22.verizon.com/residentialhelp
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