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No home phone or internet- what's the problem?

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Copper Contributor
Copper Contributor
Posts: 6
Registered: ‎06-29-2013

No home phone or internet- what's the problem?

Message 1 of 2
(523 Views)

I have no dial tone on the home phone & no internet. I've heard there's other people in my area without service (716 are code). I heard it might be 2-3 days before it's fixed. Why can't I find any info on what the problem is & when it will be fixed? Will I receive a credit on my bill for being without service? I'm having to use more data from my cell phone- thankfully that is AT&T so it works...

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Platinum Contributor III Platinum Contributor III
Platinum Contributor III
Posts: 4,437
Registered: ‎12-16-2012

Re: No home phone or internet- what's the problem?

Message 2 of 2
(478 Views)

They do have pages that are suppose to dislay problems.  Unfortuantely we often have to nag someone to post that there is a problem.  Nagging on these forums is not good as they are peer to peer.

Consider getting service outages alerts.  See https://www.verizon.com/support/residential/service_outage_information.htm

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