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No messages, but when I pick up the phone the dial tone prompts as if there is one.

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Copper Contributor
Copper Contributor
Posts: 6
Registered: ‎09-05-2013

No messages, but when I pick up the phone the dial tone prompts as if there is one.

Message 1 of 5
(2,790 Views)

I received a message last week, listened to it, and deleted it, yet when I pick up the phone I'm still hear the dial tone that lets you know there is a message. I've deleted messages off my tv, off my online account and on my phone, but it's still occurring, so I have to keep checking if there is a message and this is getting annoying.

 

Any suggestions? I don't want to call Verizon because, as I mentioned earlier, Verizon will keep calling back. Despite the fact that the complaint is about too many calls. 

4 REPLIES 4
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Gold Contributor V
Gold Contributor V
Posts: 2,070
Registered: ‎08-07-2008

Re: No messages, but when I pick up the phone the dial tone prompts as if there is one.

Message 2 of 5
(2,742 Views)

@mgsee wrote:

I received a message last week, listened to it, and deleted it, yet when I pick up the phone I'm still hear the dial tone that lets you know there is a message. I've deleted messages off my tv, off my online account and on my phone, but it's still occurring, so I have to keep checking if there is a message and this is getting annoying.

 

Any suggestions? I don't want to call Verizon because, as I mentioned earlier, Verizon will keep calling back. Despite the fact that the complaint is about too many calls. 


Are you on Digital Voice or the old landline service?  If on Digital Voice, have you tried using MyVerizon to access your phone voicemail list to see if it's really empty there?  I had this issue once in the beginning when I got Digital Voice and that's how I got rid of the "stutter dial tone."
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Copper Contributor
Copper Contributor
Posts: 6
Registered: ‎09-05-2013

Re: No messages, but when I pick up the phone the dial tone prompts as if there is one.

Message 3 of 5
(2,716 Views)

Thanks for responding, PJL. I have a landline and I cleared off voice mail on my phone and messages from verizon in my account online as well as on my tv, and still get the "stutter dial tone." 

 

Part of me wishes I never left Time Warner Cable. Verizon is an absolute pain in the tail.

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Gold Contributor V
Gold Contributor V
Posts: 2,070
Registered: ‎08-07-2008

Re: No messages, but when I pick up the phone the dial tone prompts as if there is one.

Message 4 of 5
(2,706 Views)

@mgsee wrote:

Thanks for responding, PJL. I have a landline and I cleared off voice mail on my phone and messages from verizon in my account online as well as on my tv, and still get the "stutter dial tone." 

 

Part of me wishes I never left Time Warner Cable. Verizon is an absolute pain in the tail.


Suggest you contact Verizon on this problem  I recommend chat over other methods.

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Copper Contributor
Copper Contributor
Posts: 6
Registered: ‎09-05-2013

Re: No messages, but when I pick up the phone the dial tone prompts as if there is one.

Message 5 of 5
(2,665 Views)

Thanks, I don't know why, but I haven't come across a chat option for phone services. I'll take another look around because once you call Verizon, they don't stop calling back.

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