We have not had phone service since the storm. One TV can only be used with the + button on the remote (No program Name) another TV has no sound at times and other times the show is in another language. We experienced no TV, internet and phone service last month for two weekends up until Wednesday. I was not pleased with the customer service then. When we tried to call on a cell phone we got no answer or was put on hold for a long period of time. We had to get someone else to report our problem for us. Here we are again this time no phone since Saturday, etc. I tried to contact Verizon online but no luck. It is very very very frustrating!!!!!