Even though Verizon says Vonage got both numbers, Vonage says they only got the fax line, not the main line. So they can not turn on a number they do not have.
I spoke to Verizon on and off most of the day today. A guy from the "Win Back" group contacted the 3rd party company that handles the number ports. He was not real specific, but he did confirm that Vonage did not have the number. But, Verizon did not have it ether. So, he sent me over to the order department. After talking to the order department I was informed Verizon cancelled my entire business account. I spent an hour on the phone trying to get my account recreated. By the end of the day the order department could not submit the order due to some "code" problem. They are suppose to call me in the morning and we are going to try again.
So, now I am waiting for them to tell me how long all this is going to take. I am going on my 5th day of having no phone service for my retail business.