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OUTGOING CALL LOG

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Contributor SwtBrownSuga
Contributor
Posts: 1
Registered: ‎12-20-2008
Message 1 of 17
(46,249 Views)
HOW DO U FIND UR OUTGOING CALL LOG ON VERIZON.COM, IM TRYING TO LOOK AT MY HOME PHONE OUTGOING CALL LOG
16 REPLIES 16
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Contributor LisaMarie
Contributor
Posts: 1
Registered: ‎01-08-2009
Message 2 of 17
(45,998 Views)

I am looking for the same thing...please respond someone!

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Contributor Cytirose
Contributor
Posts: 1
Registered: ‎01-22-2009
Message 3 of 17
(45,803 Views)
Please if you have found a way to get the outgoing calls we need to know too.  Can't find it on the web site
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Contributor 3godbless
Contributor
Posts: 1
Registered: ‎02-10-2009
Message 4 of 17
(45,409 Views)
 
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Bronze Contributor II
Bronze Contributor II
Posts: 110
Registered: ‎01-19-2009
Message 5 of 17
(45,403 Views)

@3godbless wrote:

Hmmmm, it's a secret, eh?

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Contributor GLaw
Contributor
Posts: 1
Registered: ‎03-04-2009
Message 6 of 17
(44,805 Views)

If you have been subjected to waiting on the line listening to musac while waiting to learn how you can obtain your "call log" and have not obtained a response, please let me know.

 

If you have received a response on how to obtain your "call log" please let me know!!!

 

Thanks,

 

Frustrated at the wait

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Silver Contributor V
Silver Contributor V
Posts: 884
Registered: ‎07-31-2008
Message 7 of 17
(44,786 Views)

I don’t have access to your account, and we would never want account specific information posted on this public forum, but I can share with you the steps I use to access my call detail information.

 

I sign into Verizon.com>Choose the My Bill Tab>Custom Reports>I choose my filter option (i.e. Long Distance calls) and select Submit.

 

One thing to keep in mind is that if you are on a “bundle” you won’t see the itemized calls because they are all one price for all—lumped all together.  Also, local call activity is not recorded on Verizon.com.

 

I hope this helps.

 

Jaime Lee <Forums Admin>

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Contributor myfabfam4
Contributor
Posts: 1
Registered: ‎05-06-2009
Message 8 of 17
(43,495 Views)
I am wondering if we can get a statement of incoming and outgoing call numbers.  We used to get a statement of those sent to us, can we not get those anymore?  Please help, something fishy is going on.
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Bronze Contributor II
Bronze Contributor II
Posts: 208
Registered: ‎08-10-2008
Message 9 of 17
(43,440 Views)

Are you talking wireless or landline?   On wireless, I think you have to tell them you want see call detail records.  I supress my billing details so I don't get them on the bill anymore but I do see them online.

 

On landline, incoming call logs need to have verizon call assistant.  I believe outgoing call logs are only visible on  the bill details (my bill) if they are toll calls.  I don't think verizon landline tracks all calls like verizon wireless.

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Copper Contributor ComposMentis
Copper Contributor
Posts: 15
Registered: ‎05-18-2009
Message 10 of 17
(43,170 Views)

I've been nagging Verizon on this one alot.  If you have one of the international long distance plans, you get 300 or 500 minutes of international long distance, then any time over this allotment is billed by the minute.  The problem is that you have NO WAY of knowing how many minutes you have used, until the bill comes at the end of the month.

 

I've had customer support say:

- You need to track the time yourself - we suggest a stop watch.

- I get several calls a month about this , but we don't have an answer.

- We are trying to resolve this issue.

- You don't need to know how many minutes you used. (They indirectly imply this)

- We can see how many minutes you used, but can only tell you to resolve a fraud alert issue regarding unusual long distance activity.    (This bugs me as much as suggesting I use a stop watch)

- If you switch to the more expensive 500 minute plan, you won't have to worry as much.

 

Call assistant would be the logical place to put outgoing calls, with international plan minute totals, but what do I, a customer, know.

 

CM

Message Edited by ComposMentis on 05-18-2009 07:26 AM
Message Edited by ComposMentis on 05-18-2009 07:27 AM
Message Edited by ComposMentis on 05-18-2009 07:42 AM
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