Accessibility Resource Center Skip to main content
Get it fast with In-store & curbside pickup or same day delivery.

Old Touch Tone Phone Can't Make Outgoing Call

Reply
Tanderson975
Contributor
Contributor
Posts: 4
Registered: ‎10-17-2020

Old Touch Tone Phone Can't Make Outgoing Call

Message 1 of 7
(619 Views)

Hi,

 

I recently got setup with fios and wanted to use an older phone with it but am unable to make outgoing calls. I have a dial tone and when I push the buttons I hear a touch tone, but the phone doesn't make the call and ends up going to a busy signal.

 

I have tried seeing if it was a polarity issue but doesn't seem to be the case and It shouldn't be too old because the phone isn't pulse dialing.

 

Would really appreciate some help or if other people have had success using older phones with fios

6 REPLIES 6
Cang_Household
Gold Contributor II Gold Contributor II
Gold Contributor II
Posts: 776
Registered: ‎09-06-2020

Re: Old Touch Tone Phone Can't Make Outgoing Call

Message 2 of 7
(602 Views)

Have you tested whether your old phone is functioning correctly?

Edg1
Gold Contributor VII Gold Contributor VII
Gold Contributor VII
Posts: 1,938
Registered: ‎06-24-2018

Re: Old Touch Tone Phone Can't Make Outgoing Call

Message 3 of 7
(588 Views)

Polarity won't be an issue on fios. Do you have another phone to try. The issue is likely with the phone. 

Tanderson975
Contributor
Contributor
Posts: 4
Registered: ‎10-17-2020

Re: Old Touch Tone Phone Can't Make Outgoing Call

Message 4 of 7
(587 Views)

I believe so. I can receive calls and the voice sounds great. I haven't tried it on a different line because I don't know anyone else who has fios home phone

Tanderson975
Contributor
Contributor
Posts: 4
Registered: ‎10-17-2020

Re: Old Touch Tone Phone Can't Make Outgoing Call

Message 5 of 7
(586 Views)

It would just seem odd that the phone would be damaged if I can receive calls

Edg1
Gold Contributor VII Gold Contributor VII
Gold Contributor VII
Posts: 1,938
Registered: ‎06-24-2018

Re: Old Touch Tone Phone Can't Make Outgoing Call

Message 6 of 7
(579 Views)

Can you take the phone and connect it directly to the ONT? Also you can pick up new phone at Target for $15. It's very unlikely the issue is the ONT. 

 

https://www.target.com/p/at-t-tr1909-trimline-corded-phone-with-caller-id-white/-/A-11196435

 

 

Tanderson975
Contributor
Contributor
Posts: 4
Registered: ‎10-17-2020

Re: Old Touch Tone Phone Can't Make Outgoing Call

Message 7 of 7
(572 Views)

It’s been connected directly into the ONT. is there a different configuration?

How-To Videos
 
The following videos were produced by users like you!
   
Videos are subject to the Verizon Fios Community Terms of Service and User Guidelines and contains content that is not created by Verizon.
Covid19


Browse Categories
Categories:
Posts

Verizon Troubleshooters
Unable to find your answer here? Try searching Verizon Troubleshooters for more options.