Old Touch Tone Phone Can't Make Outgoing Call

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Contributor
Contributor
Posts: 4
Registered: ‎10-17-2020

Old Touch Tone Phone Can't Make Outgoing Call

Message 1 of 7
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Hi,

 

I recently got setup with fios and wanted to use an older phone with it but am unable to make outgoing calls. I have a dial tone and when I push the buttons I hear a touch tone, but the phone doesn't make the call and ends up going to a busy signal.

 

I have tried seeing if it was a polarity issue but doesn't seem to be the case and It shouldn't be too old because the phone isn't pulse dialing.

 

Would really appreciate some help or if other people have had success using older phones with fios

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Silver Contributor II
Silver Contributor II
Posts: 282
Registered: ‎09-06-2020

Re: Old Touch Tone Phone Can't Make Outgoing Call

Message 2 of 7
(253 Views)

Have you tested whether your old phone is functioning correctly?

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MVP MVP
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Posts: 1,874
Registered: ‎06-24-2018

Re: Old Touch Tone Phone Can't Make Outgoing Call

Message 3 of 7
(239 Views)

Polarity won't be an issue on fios. Do you have another phone to try. The issue is likely with the phone. 

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Contributor
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Posts: 4
Registered: ‎10-17-2020

Re: Old Touch Tone Phone Can't Make Outgoing Call

Message 4 of 7
(238 Views)

I believe so. I can receive calls and the voice sounds great. I haven't tried it on a different line because I don't know anyone else who has fios home phone

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Contributor
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Posts: 4
Registered: ‎10-17-2020

Re: Old Touch Tone Phone Can't Make Outgoing Call

Message 5 of 7
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It would just seem odd that the phone would be damaged if I can receive calls

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MVP MVP
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Posts: 1,874
Registered: ‎06-24-2018

Re: Old Touch Tone Phone Can't Make Outgoing Call

Message 6 of 7
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Can you take the phone and connect it directly to the ONT? Also you can pick up new phone at Target for $15. It's very unlikely the issue is the ONT. 

 

https://www.target.com/p/at-t-tr1909-trimline-corded-phone-with-caller-id-white/-/A-11196435

 

 

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Contributor
Contributor
Posts: 4
Registered: ‎10-17-2020

Re: Old Touch Tone Phone Can't Make Outgoing Call

Message 7 of 7
(223 Views)

It’s been connected directly into the ONT. is there a different configuration?

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