quick menu

Online phone support?

Online phone support?

Reply
Contributor Wreck
Contributor
Posts: 3
Registered: ‎01-28-2013
Message 1 of 6
(956 Views)

My phone line is very noisy and won't even dial.  Why doesn't verizon offer any method to enter a service request online.  They do some test, then tell you to call.  Duhhhhhhh the phone line isn't working!  So can anyone help with submitting an online request?

 PS - I have tested the line outside, disconnected from house.  Still only get a loud hum with a new dsl line filter.  The line is definitly bad!

 



 
 
5 REPLIES
Gold Contributor VI Gold Contributor VI
Gold Contributor VI
Posts: 3,149
Registered: ‎09-15-2009
Message 2 of 6
(949 Views)

@Wreck wrote:

My phone line is very noisy and won't even dial.  Why doesn't verizon offer any method to enter a service request online.  They do some test, then tell you to call.  Duhhhhhhh the phone line isn't working!  So can anyone help with submitting an online request?


 Thre are options for contacting them on their Contact Us page, which is linked at the bottom of every Verizon page.

--
If a forum member gives an answer you like, give them the Kudos they deserve. If a member gives you the answer to your question, mark the answer as Accepted Solution so others can see the solution to the problem.

"All knowledge is worth having."
Contributor Wreck
Contributor
Posts: 3
Registered: ‎01-28-2013
Message 3 of 6
(916 Views)

They cant tell that your voice line is down if the trouble is past their switchs.  So the troublshooter tells you to call and gives you no other recourse.  They need to fix this to allow a logged in customer to submit a service request.   Why do they insist on talking to someone?  It should be easy to submit a service request in any form!  During tropical storm lee in 2011 the lines were literally washed away for three+ weeks but we had to get to a phone and call it in because they couldn't diagnose any problems on their end.  I would think they would want to fix their reporting methods, just for disaster situations.

Moderator Moderator
Moderator
Posts: 2,740
Registered: ‎09-10-2008
Message 4 of 6
(889 Views)

Wreck,

Please check your Private Message Inbox. It should look like this -->>

If a forum member gives an answer you like, give them the Kudos they deserve. If a member gives you the answer to your question, mark the answer that solved your issue as the accepted solution.

Contributor happyhiker
Contributor
Posts: 3
Registered: ‎05-10-2013
Message 5 of 6
(120 Views)

I find it impossible to contact a real person through the "contact us", or any other way, either by chat or phone. So frustrating.

Moderator Moderator
Moderator
Posts: 8,093
Registered: ‎03-18-2013
Message 6 of 6
(115 Views)

As this thread is now over two years old, it will be locked in order to keep discussions current. If you have the same or a similar question/issue we invite you to start a new thread on the topic.

How-To Videos
 
The following videos were produced by users like you!
   
Videos are subject to the Verizon Fios Community Terms of Service and User Guidelines and contains content that is not created by Verizon.

My Fios App
Fios TV App
Verizon Troubleshooters
Unable to find your answer here? Try searching Verizon Troubleshooters for more options.
 

My Verizon

  • Add or Change Plan
  • Suspend My Service
  • Apps

Support

Watch Fios