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PAPERLESS BILLING

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tns2
Platinum Contributor III Platinum Contributor III
Platinum Contributor III
Posts: 4,437
Registered: ‎12-16-2012

Re: PAPERLESS BILLING

Message 11 of 19
(2,630 Views)

A bunch of different things will switch you to paperless billing.  Yes its listed as what happens but in itsybitsy print.

 

Autopay definitely does and i think the default when you pay via internet.  Obviously saves then a bundle so they push it.

manhattanNYC
Bronze Contributor II
Bronze Contributor II
Posts: 197
Registered: ‎02-04-2012

Re: PAPERLESS BILLING

Message 12 of 19
(2,618 Views)

when you set up Auto pay, it may be change to paperless , call c/s,   you want to paper bill again.

tns2
Platinum Contributor III Platinum Contributor III
Platinum Contributor III
Posts: 4,437
Registered: ‎12-16-2012

Re: PAPERLESS BILLING

Message 13 of 19
(2,607 Views)

Last I tried it they will not allow it.  If you have autopay you get paperless billing.  If you try to turn off paperless billing it says it is stopping autopay.  

moleshire
Contributor
Contributor
Posts: 4
Registered: ‎06-21-2014

Re: PAPERLESS BILLING

Message 14 of 19
(2,580 Views)

Service unavailable 😞

moleshire
Contributor
Contributor
Posts: 4
Registered: ‎06-21-2014

Re: PAPERLESS BILLING

Message 15 of 19
(2,578 Views)

I also got the message that I signed up for paperless billing and I went to the sign-up area and you can revert back to paper. I make that selection and I get a message that there is a problam with the system and they can not process my request? What a sham! Comcast is looking better again.

LawrenceC
Moderator Moderator
Moderator
Posts: 11,087
Registered: ‎03-18-2013

Re: PAPERLESS BILLING

Message 16 of 19
(2,571 Views)

Hi moleshire,

Sorry you are having difficulty. An agent with access to your account will reach out to you directly by email, private message in the Forums and/or the billing telephone number on your Verizon account for more information or to help you resolve your issue. Please remember to check your spam/junk folder if you do not hear from an agent.

crj1127
Contributor
Contributor
Posts: 1
Registered: ‎02-16-2015

Re: PAPERLESS BILLING

Message 17 of 19
(2,530 Views)

Why can't I give kudos to this post?

 

I have spent 45 minutes trying to unenroll in a paperless billing method that I NEVER intentionally signed up for. This is the most user-unfriendly website on the web. I can' t get a person on the phone and there is no option that is readily accessable to cancel the paperless bill.

 

The service that Verizon provides via web and phone support is embarrassingly bad. I have had Fios for 6 years and will leave the minute my current contract is up. The customer support was first rate when Fios first came out and has gotten worse with every change since - from farming support staff overseas, to annoying advertising popups on my tv screen, to mulit room dvr that I have to reset 3 times/week, to automated support features, I don't think there has been a single change for the better.

 

My unreqeusted paperless bill enrollment is the straw that has broken the camel's back. Hilarious that I can't give the poster kudos for this ridiculous practice Verizon has implemented. 

 

 

 

 

 

oncebefore
Contributor
Contributor
Posts: 3
Registered: ‎09-07-2011

Re: PAPERLESS BILLING

Message 18 of 19
(2,215 Views)

can someone please give me some simple instructions to disenroll from paperless billing?

 

tns2
Platinum Contributor III Platinum Contributor III
Platinum Contributor III
Posts: 4,437
Registered: ‎12-16-2012

Re: PAPERLESS BILLING

Message 19 of 19
(2,204 Views)

I can't give you step by step without doing it, but it is Normally fairly simple.  Go to My Verizon, manage paper free billing.  Revert to paper bill.

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