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POOR CUSTOMER SERVICE . . PROMISES FAILED ongoing for OVER 7 mos.

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sinasue
Contributor
Contributor
Posts: 1
Registered: ‎12-27-2013

POOR CUSTOMER SERVICE . . PROMISES FAILED ongoing for OVER 7 mos.

Message 1 of 3
(583 Views)

I come from a customer service background and VZN having "multiple opportunities" to provide, at the very least decent, quality service for my disconnect request has left me in dismay.

I typically do not write these kind of reviews as I like to give everyone the benefit of providing decent service . Though OVERALL promises and non-committal follow up leaves VZN customer service in regards to billing something to be desired . 

I closed my acct. back in April 2013, I returned all boxes etc. that was necessary, I did the necessary follow up call timely and even gave my current address for the refund check to be mailed.  

 

REFUND - INDICATION I AM AN UPSTANDING CONSUMER - PAYING ON TIME AND OVER!

 

$66, $66! That is all that is needed for a refund . TO DATE DEC 2013 . NO CHECK!!  

 

LITERALLY 12 CALLS LATER . . STILL NO CHECK!!!  Check your back ground records on this acct. #{edited for privacy}

 

RIDICULOUS~~  literally crazy to have to constantly call and call and get what I believe to be the run around for a measly $66.  

 

The TRUE FACT is if I OWED VERIZON this I would be change surcharges, and interest and late charges and anything else they could think of!!  I keep telling whomever I speak to everytime that I SHOULD BE CHARGING FOR MY TIME AND EFFORTS in collecting what is due to me . .

 

@17% I would (should) be credited or at the very least PAID out interest of $78.54!

 

I have never had this kind of  CONSISTENT POOR QUALITY of service from anyone or company.

 

The sad part is that I would not want to  promote an organization with such poor quality  . . AND I LIKED VZN, even have a wireless acct!!  (which they said they could not credit due to being a separate entity -CRAZY)

 

 

2 REPLIES 2
LawrenceC
Moderator Moderator
Moderator
Posts: 10,643
Registered: ‎03-18-2013

Re: POOR CUSTOMER SERVICE . . PROMISES FAILED ongoing for OVER 7 mos.

Message 2 of 3
(577 Views)

Hi sinasue,

Your issue has been escalated to a Verizon agent. Before the agent can begin assisting you, they will need to collect further information from you. Please go to your profile page for the forum and look at the top of the middle column where you will find an area titled "My Support Cases". You can reach your profile page by clicking on your name beside your post, or at the top left of this page underneath the title of the board.

Under "My Support Cases" you will find a link to the private board where you and the agent may exchange information. This should be checked on a frequent basis, as the agent may be waiting for information from you before they can proceed with any actions. To ensure you know when they have responded to you, at the top of your support case there is a drop down menu for support case options. Open that and choose "subscribe". Please keep all correspondence regarding your issue in the private support portal.

Verizon_Support
Employee Employee
Employee
Posts: 3,200
Registered: ‎04-10-2013

Re: POOR CUSTOMER SERVICE . . PROMISES FAILED ongoing for OVER 7 mos.

Message 3 of 3
(434 Views)

sinasue,

 

We have closed your private support case. Feel free to make a new post anytime you need our help. We left off where you were told by an account specialist that the check should arrive in about 7-10 days from end of December. Based on you no longer responding, it seems like you did end up getting your refund check.

 

- Jose_VZ

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