12-27-2013 12:24 PM
In October our phone got severe static, internet drops out intermittently - Verizon stated it was our phone in the house - so we replaced it. This did not solve the problem at all.
Finally on December 23rd they admitted the line running from the pole to the house is bad- which I told them was the problem in the first place due to the squirrels who chew on the lines all of the time. Now they fail daily to show up to make the repair...never call to advise us, just miss the appointment and post a new date on their on-line system.
Wish I could pay my bill the way they provide service:
Step 1 - make it their fault
Step 2, when step 1 fails to work...keep promising but never deliver!
Yeah! The Service technician finally made it...
And, I think filing a complaint with the NY State Public Service Commission helped too!
01-19-2014 03:18 PM