Per minute charges AND unlimited plan

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Contributor
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Registered: ‎01-04-2012

Per minute charges AND unlimited plan

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I have the unlimited plan on our main phone line as part of FIOS bundle and a second line(at $9.99/month). Some calls on the bill (from both numbers) are charged at .05/minute. Many of the calls are in the same area code as ours, some are to others. Most calls are no-charge. Why aren't they all at no charge?

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Re: Per minute charges AND unlimited plan

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Just a friendly reminder, this is a forum where users help other users. It looks like your issue may require a Verizon representative to review your account details. Please contact our customer service team via live chat or email at: http://www22.verizon.com/content/contactus/

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Re: Per minute charges AND unlimited plan

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Sorry, most posts looked like questions or complaints.

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Copper Contributor
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Registered: ‎01-03-2012

Re: Per minute charges AND unlimited plan

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@Dunk7 wrote:

I have the unlimited plan on our main phone line as part of FIOS bundle and a second line(at $9.99/month). Some calls on the bill (from both numbers) are charged at .05/minute. Many of the calls are in the same area code as ours, some are to others. Most calls are no-charge. Why aren't they all at no charge?


If the plan is Freedom Essentials, with unlimited regional toll and long distance, you shouldn't see per-minute billing.  Contact Verizon to have them take a look at your plan.  They will refund any erroneous charges.

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