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Phone Service

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MEckhardt
Contributor
Contributor
Posts: 1
Registered: ‎11-06-2011

Phone Service

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I have had a residential plan with Verizon for several years.  It was my intent to get FIOS Triple Play, so that my home would have the best of three.  I was told that my old account would need to be deactivated and a new account created.  To ensure I kept my old number I would have to call AFTER my phone service was disconnected to request it.  As of Friday, 4 Nov, my home phone was disconnected and I called Verizon at 1-877-786-6083 and again provided them with my ssn and birthdate.  During the phone conversation it was discovered that Verizon had the wrong address for me to install on Saturday, 5 Nov.  Because of the corrected address, I would not be able to get Verizon FIOS Triple Play service until 12 November.  I requested until that time I have the old phone number reactivated as soon as possible.  I was told that it would be activated within the next 24 hours.  This was after waiting for a service rep 45 minutes and another hour online with the service rep to ensure accuracy of address and service request.  It is now Sunday morning, 6 Nov, I am still without phone service and even calling the 1-800-837-4966 number I am being told that there is no order to reactivate service and no one can help me till normal business hours on Monday.  THIS IS VERY WRONG!!

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KaLin
Khoros Partner
Khoros Partner
Posts: 2,739
Registered: ‎09-10-2008

Re: Phone Service

Message 2 of 2
(450 Views)

I'm sorry to hear about your recent issue. The Verizon Forums is a peer-to-peer support channel in which users help other users. Because your issue appears to need account specific assistance from Verizon, I've moved your message to an employee monitored board, where a Verizon representative can assist you. You will be contacted by email, private message in the Forums and/or the billing telephone number on your Verizon account as soon as possible. 

If a forum member gives an answer you like, give them the Kudos they deserve. If a member gives you the answer to your question, mark the answer that solved your issue as the accepted solution.

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