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Your issue has been escalated to a Verizon agent. Before the agent can begin assisting you, they will need to collect further information from you.Please go to your profile page for the forum, and look in the middle, right at the top where you will find an area titled "My Support Cases". You can reach your profile page by clicking on your name beside your post, or at the top left of this page underneath the title of the board.
Under “My Support Cases” you will find a link to the private board where you and the agent may exchange information. This should be checked on a frequent basis as the agent may be waiting for information from you before they can proceed with any actions. Please keep all correspondence regarding your issue in the private support portal.
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I'm glad we were able to address your concerns with the service, Thorninmyside2. At this time we have closed your Private Support Case. If you have any other questions or concerns about your account please feel free to make a new post and we will be happy to assist.
-Adam_VZ
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@Verizon_Support wrote:I'm glad we were able to address your concerns with the service, Thorninmyside2. At this time we have closed your Private Support Case. If you have any other questions or concerns about your account please feel free to make a new post and we will be happy to assist.
-Adam_VZ
What was the resolution please?
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