Customers With Disabilities
 

Welcome to the Verizon Fios Community.

Find help and answers to questions about anything and everything Verizon.

Phones not working ?

Reply
Contributor
Posts: 1
Registered: ‎10-28-2011

Phones not working ?

phone rings when another person calls our number they hear it ringing we do not and we cannot call out because our phones are dead verizon says lines are fine outside they say something inside our house phones were fine before any ideas

1 REPLY
Employee
Posts: 3,220
Registered: ‎02-24-2011

Re: Phones not working ?

It might not be a problem with the phones themselves, it could be the inside home wiring somewhere. The way to rule that out is to plug a phone into demarkation point outside your house. This is the point where the main phone line from Verizon ties into your homes internal wiring. There should be a beige or grey colored box that when you open it up has a phone jack. If you get no dialtone out there, then the problem is the signal coming down from Verizon. If you have dialtone there, then you know its a problem with the inside wiring of your home.

Anthony_VZ

**If someones post has helped you, please acknowledge their assistance by clicking the red thumbs up button to give them Kudos. If you are the original poster and any response gave you your answer, please mark the post that had the answer as the solution**

Notice: Content posted by Verizon employees is meant to be informational and does not supersede or change the Verizon Forums User Guidelines or Terms or Service, or your Customer Agreement Terms and Conditions or plan

 

My Verizon

  • Check Email
  • Add or Change Services
  • Suspend My Service
  • Manage Services

Support

Watch Fios