Porting a landline number from Comcast

Reply
Highlighted
Contributor
Contributor
Posts: 2
Registered: ‎11-20-2018

Porting a landline number from Comcast

Message 1 of 3
(1,283 Views)

After many calls and multiple orders porting a number from Comcast has still not been completed. Even with exisitng order numbers it seems the process starts fresh every time and never gets completed! Phone hold times are horrible and being transferred to third party verification drops you into a black hole. This should not be so difficult.

2 REPLIES 2
Highlighted
Contributor
Contributor
Posts: 2
Registered: ‎11-20-2018

Re: Porting a landline number from Comcast

Message 2 of 3
(1,280 Views)

After a thirty minute call, transferred to third party verification, they want to confirm transferring my existing Verizon number to Verizon!

Highlighted
Platinum Contributor I
Platinum Contributor I
Posts: 5,120
Registered: ‎10-18-2016

Re: Porting a landline number from Comcast

Message 3 of 3
(1,267 Views)

@ArthurLarsen wrote:

After a thirty minute call, transferred to third party verification, they want to confirm transferring my existing Verizon number to Verizon!


There is a line to call at the FCC to have them intervene on porting issues.

 

https://consumercomplaints.fcc.gov/hc/en-us/articles/360001201223

 

They have the complaint form online, or call them. Additionally many states have a Public Service Commission or Public Utilities Commission Just google your states office. They regulate the phone companies. A porting should be easy for them.

 

How-To Videos
 
The following videos were produced by users like you!
   
Videos are subject to the Verizon Fios Community Terms of Service and User Guidelines and contains content that is not created by Verizon.
Covid19


Browse Categories
Categories:
Posts

Verizon Troubleshooters
Unable to find your answer here? Try searching Verizon Troubleshooters for more options.