Problems with phone lines when it rains - ESCALATION TEAM, PLEASE
LorSm
Newbie

I'm a personal assistant for an individual in Washington DC.  EVERYTIME it rains, her phones either go out OR there is static on the line.  I've called in work orders but by the time the tech is ready to come out,.the rain is gone and the phones are working fine.  I've been told they have to come when the phones are not working correctly, but of course, this doesn't work because they will not come WHILE we are in the middle of a rain storm.  Please send me information on an escalation team so we can get someone here to find out where the break in the line is that is allowing the rain to disrupt the phone service.  There HAS to be a leak somewhere.. 

0 Likes
Re: Problems with phone lines when it rains - ESCALATION TEAM, PLEASE
KaLin
Khoros Partner
Khoros Partner

Your issue has been escalated to a Verizon agent. Please go to your profile page for the forum, and look in the middle, right at the top where you will find an area titled "My Support Cases". You can reach your profile page by clicking on your name beside your post, or at the top left of this page underneath the title of the board. you will find a link to the private board where you and the agent may exchange information.

To ensure you know when they have responded to you, at the top of your support case there is a drop down menu for support case options. Open that and choose "subscribe".This should be checked on a frequent basis as the agent may be waiting for information from you before they can proceed with any actions. Please keep all correspondence regarding your issue in the private support portal.

0 Likes
Re: Problems with phone lines when it rains - ESCALATION TEAM, PLEASE
Verizon_Support
Customer Service Rep

We didn't hear back from you on your Private Support case. We hope you were able to find resolution to your issue.

If you require further assistance, feel free to make a new post in the public Forums, and we can be sure to look into your issue. As always, we're available for support around the clock.

Thanks,
Ali Adam

0 Likes
Re: Problems with phone lines when it rains - ESCALATION TEAM, PLEASE
manhattanNYC1
Contributor - Level 2

if there is FiOs service in your area, you can just switch home landline to Fios only,  no need the internet and Fios TV,  save the money

0 Likes
Re: Problems with phone lines when it rains - ESCALATION TEAM, PLEASE
Hubrisnxs
Legend

You can also set up call forwarding, and when the rain takes out the phone line, you can forward the lines temporarily.  Not a long term solution, but a nice work around for the time being.  At least you aren't impacted as much when it does end up raining.

0 Likes