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Quality and speed of connections has gone down severely over the last several months.

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Contributor
Contributor
Posts: 2
Registered: ‎06-12-2010

Quality and speed of connections has gone down severely over the last several months.

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We live in a rural area and are still not offered anything better, so we have used dial up internet for several years. Quality has always been just fine, getting connections of 28.8-40k or higher, which is perfectly normal for dial up. However lately we have seen a rapid decline in the quality and speed of connections. While still useable, it has been annoying. This last month however I can only rarely connect at a speed higher than 9.6kbps. Sometimes it is even lower at 7.2k or even 4.8k. I know verizon is only obligated to provide high enough speeds for phone calls, but these low speeds are simply unacceptable for dial up internet use. Many programs wont even connect at all at speeds lower than 14.4k. Atm my dial up account that i'm paying monthly for is basically not useable at all.

 

How can I actually get verizon to do something about this. I don't want to be given the runaround by someone over the phone telling me they don't have to give use any higher speed connections. This is a complaint about suddenly dropping use to such terrible service compared to what we used to have for several years. Shouldn't this be addressed so that I can actually use my dial up account without so many problems?

 

I feel like our line has somehow been limited to only connect at these low speeds. Is something like that possible? How can we get verizon to stop doing that and actually connect our calls at decent speeds? I just want a return to the good service we used to receive if they aren't going to bring dsl/fios out here.

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Bronze Contributor II
Bronze Contributor II
Posts: 1,149
Registered: ‎06-13-2009

Re: Quality and speed of connections has gone down severely over the last several months.

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@wutwut123 wrote:

We live in a rural area and are still not offered anything better, so we have used dial up internet for several years. Quality has always been just fine, getting connections of 28.8-40k or higher, which is perfectly normal for dial up. However lately we have seen a rapid decline in the quality and speed of connections. While still useable, it has been annoying. This last month however I can only rarely connect at a speed higher than 9.6kbps. Sometimes it is even lower at 7.2k or even 4.8k. I know verizon is only obligated to provide high enough speeds for phone calls, but these low speeds are simply unacceptable for dial up internet use. Many programs wont even connect at all at speeds lower than 14.4k. Atm my dial up account that i'm paying monthly for is basically not useable at all.

 

How can I actually get verizon to do something about this. I don't want to be given the runaround by someone over the phone telling me they don't have to give use any higher speed connections. This is a complaint about suddenly dropping use to such terrible service compared to what we used to have for several years. Shouldn't this be addressed so that I can actually use my dial up account without so many problems?

 

I feel like our line has somehow been limited to only connect at these low speeds. Is something like that possible? How can we get verizon to stop doing that and actually connect our calls at decent speeds? I just want a return to the good service we used to receive if they aren't going to bring dsl/fios out here.


Did you try calling oyur ISP to see if it's something on their end?  I know when I was on dial up years ago I had to change to a different number once in my area as something was wrong with the one I had always used to dial into AOL, maybe that's it.  Mary

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Posts: 2
Registered: ‎06-12-2010

Re: Quality and speed of connections has gone down severely over the last several months.

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I should have mentioned:

 

I have tried multiple PCs, multiple modems, replaced the lines from the modem to the wall, I have tried 2 different ISPs and multiple numbers for each of them. Nothing changes anything. I am basically 99% sure the fault is with verizon's network or with the physical lines somewhere. My problem is if I can get verizon to even care , or if they'll tell me it's good enough for phone calls so that's all I get. I want restoration to the prior quality of service I used to have though.

 

Someone is coming out tomorrow to check things out/repair, but I'm not sure if that was the correct things to do, if they'll be able to fix anything, or if I need a different approach.

 

I have another feeling this is due to heavy traffic on their servers though. And due to that we are being pushed to the bottom and getting very poor quality/speed connections on our calls.

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Bronze Contributor II
Bronze Contributor II
Posts: 1,149
Registered: ‎06-13-2009

Re: Quality and speed of connections has gone down severely over the last several months.

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Ok if 2 different ISP's do the same then maybe not them.  Mary

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