Removing Jack

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Contributor
Contributor
Posts: 1
Registered: ‎10-15-2009

Removing Jack

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Does anyone know how to remove/disconnect a wall jack.  Even though I have paid $1200 over the time I have been with Verizon for inside maintenance they want to charge me $90 to disconnect a wall jack.  There are two red wires and two green wires, how hard can it be.  If I remove them I can receive calls but can't call out.  Can you tell me how to do this.

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Silver Contributor III
Silver Contributor III
Posts: 497
Registered: ‎05-21-2009

Re: Removing Jack

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Remove all 4 wires.. I guarantee that jack will no longer work.

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Bob Robertson - Lighter Klepto - I steal lighters, not bandwith
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Employee Emeritus Employee Emeritus
Employee Emeritus
Posts: 141
Registered: ‎07-16-2009

Re: Removing Jack

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@tgif wrote:

Does anyone know how to remove/disconnect a wall jack.  Even though I have paid $1200 over the time I have been with Verizon for inside maintenance they want to charge me $90 to disconnect a wall jack.  There are two red wires and two green wires, how hard can it be.  If I remove them I can receive calls but can't call out.  Can you tell me how to do this.


What exactly do you mean?  If you remove the wires from this jack, you won't be able to make or receive calls.  Have you already uninstalled this jack, and are still unable to call out from another phone? 

 

Brian K
Verizon Telecom
Fiber Solution Center


Notice: Content posted by Verizon employees is meant to be informational and does not supercede or change the Verizon Forums User Guidelines or Terms or Service, or your Customer Agreement Terms and Conditions or Plan.

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Nickel Contributor
Nickel Contributor
Posts: 27
Registered: ‎10-08-2009

Re: Removing Jack

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There are two scenarios...

 

The JACk you are talking about may piggyback to another jack. I have this in my kitchen. On the other side of the same wall in the living room is another jack.

 

If i disconnect the jack in the kitchen i need to connect the two greens together and then the two red wires together to make sure the living room jack continues to work. I would need to use marrettes or electrical tape to make sure the two pairs don't touch each other or any metal ground.

 

The fact you have 2 pairs may indicate this.

 

2nd Option is the jack is standalone. Disconnecting all wires and taping them off to make sure they don't touch each other and short out should have no impact on other jacks/phones in the house.

 

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