×

Switch Account

Service Outage - how to get timely repair?

Reply
Highlighted
Contributor
Contributor
Posts: 1
Registered: ‎06-01-2013

Service Outage - how to get timely repair?

Message 1 of 3
(468 Views)

For the second time this year my home land line is out of service.  I've been unsuccessful at reaching a human being via telephone or internet.  However, the automated services at both just directs me to schedule a "repair appointment" several days in the future, with no specific time commitment.  ("8am to 8pm").  Both the fact that such a critical service as a home phone line would take days to get service, and that Verizon wants someone to sit available for a 12 hour window seems beyond ridiculous. 

 

Is there anyway to get someone out in a more timely manor?  To say this level of service is unsatisfactory is an understatement.

 

 

2 REPLIES 2
Highlighted
Moderator Moderator
Moderator
Posts: 2,740
Registered: ‎09-10-2008

Re: Service Outage - how to get timely repair?

Message 2 of 3
(430 Views)

Please go to your profile page for the forum by clicking on your name, and look at the top of the middle column where you will find an area titled "My Support Cases".
There you will find a link to the private board where you and the agent may exchange information. This should be checked on a frequent basis as the agent may be waiting for information from you before they can proceed with any actions. Please keep all correspondence regarding your issue in the private support portal.

 

If a forum member gives an answer you like, give them the Kudos they deserve. If a member gives you the answer to your question, mark the answer that solved your issue as the accepted solution.

Highlighted
Employee Employee
Employee
Posts: 3,199
Registered: ‎04-10-2013

Re: Service Outage - how to get timely repair?

Message 3 of 3
(353 Views)

Hi jmoyer,

 

We hope your were able to get your services restored, as we did not hear back form you on your Private Support case.

 

If you are still in need of assistance, we're available around the clock, just create a new post in the forums.

 

Thanks,

Ali Adam

How-To Videos
 
The following videos were produced by users like you!
   
Videos are subject to the Verizon Fios Community Terms of Service and User Guidelines and contains content that is not created by Verizon.
Covid19


Browse Categories
Categories:
Posts

Verizon Troubleshooters
Unable to find your answer here? Try searching Verizon Troubleshooters for more options.