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Signing up for something free cost me an extra $8.00/mo?

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User123
Copper Contributor
Copper Contributor
Posts: 7
Registered: ‎12-28-2009

Signing up for something free cost me an extra $8.00/mo?

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I think this is the year 2010 and technology at the consumer level should be that of a business say, 10 years ago.  So earlier this month, I saw that Verizon offered something called Verizon Call Assistance.  It said it was free, and it said I would have the ability to retrieve my voice mail over the internet! wow finally!  I sign up and now I get a notice that say's it will cost me $8.00/month extra. Anyhow just a warning to all, that if it say's free from Verizon it probably isn't.  Of course I still can't get Verizon Call Assistance working nor have I been able to contact them quickly yet, during their normal business hours.

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Hubrisnxs
Platinum Contributor III
Platinum Contributor III
Posts: 5,881
Registered: ‎07-22-2009

Re: Signing up for something free cost me an extra $8.00/mo?

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give the call assistant guys a call  888-483-5156   they can help you - and yes it's free. 

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Hubrisnxs
Platinum Contributor III
Platinum Contributor III
Posts: 5,881
Registered: ‎07-22-2009

Re: Signing up for something free cost me an extra $8.00/mo?

Message 2 of 4
(4,549 Views)

give the call assistant guys a call  888-483-5156   they can help you - and yes it's free. 

View solution in original post

User123
Copper Contributor
Copper Contributor
Posts: 7
Registered: ‎12-28-2009

Re: Signing up for something free cost me an extra $8.00/mo?

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(4,512 Views)

Thanks, it turned out it wasn't extra 8.00, but since I already have Verizon Freedom Essentials in my bundle, it was already included.  Also it turns out I need to have Voice 1.  to get the VCA working.  She said to wait an hour and then try it so my fingers are crossed! 

Tee52
Copper Contributor
Copper Contributor
Posts: 5
Registered: ‎12-16-2008

Re: Signing up for something free cost me an extra $8.00/mo?

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(2,920 Views)

I just signed up for the call assistant and was told it was FREE. If I see any new charge on my bill - I will have FIOS taken out totally.

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