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Static on phone, no dial tone, DSL works only when phone is off hook????? very odd

Static on phone, no dial tone, DSL works only when phone is off hook????? very odd

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Copper Contributor Jastymd
Copper Contributor
Posts: 5
Registered: ‎06-09-2010

This situation is very odd.  I have no dial tone, only static on the phone.  Same at all phone jacks.  Oddly enough I still have my DSL, but only if the phone is off the hook (static-no dial tone).  If I hang up the phone I loose my DSL connection.  Just started today on this rainy morning.   Test jack on outside box and there is a dial tone........  I can not believe this oddity is an indoor wire issue....nothing has changed for years.

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Moderator Moderator
Moderator
Posts: 2,062
Registered: ‎03-10-2011

If you are having an issue with your Verizon service, you can use the Verizon Troubleshooter to fix and report issues with your Verizon Phone, FiOS TV, or Internet Service. You can also schedule a repair. Here is the link: http://www.verizon.com/repair

You can also find tools on the Verizon Residential Support page that may help you diagnose your issue: http://www22.verizon.com/residentialhelp

Copper Contributor Jastymd
Copper Contributor
Posts: 5
Registered: ‎06-09-2010

I did call support, but when you can not even talk to a person only a computer, it is hard to get to the bottom of anything, accept the warning that it will probably cost you a lot of money to get this fixed........

Moderator Emeritus Moderator Emeritus
Moderator Emeritus
Posts: 6,232
Registered: ‎04-29-2009

Try contacting Verizon either through the live chat feature or by email at:
http://www.verizon.com/contactus
Choose “Live Chat.”  If a chat agent is available to assist you, the chat link will become live after the page is fully loaded.

Copper Contributor Jastymd
Copper Contributor
Posts: 5
Registered: ‎06-09-2010

The online chat person tells me they do not deal with repairs.   I just got an automated call from verizon......odd because everytime I try to call my # it goes immediately to voice mail.   Well after I hung up from the automated call,  I clicked over and the line was fine with a dial tone.   Then just a few minutes later, I lost the DSL connection.  I picked up the phone and it was just static again.  With the phone off the hook, the DSL comes back.  How could this be a line issue?  Why would it work for a few minutes when Verizon calls me, and then go right back to not working?  Does not seem like my problem........

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