Telephone line dangeroulsy low pole to pole

[betsr]

I have a telephone pole between my property and a commercial property, serving both sites,  approximately 250' from the road. The telephone is sagging almost to the ground.  3 years ago I was advised to clean out the hedgerow there so they could pull the line up. Did that no one ever came back. Since then have had two repairmen out for the line and they were to report the problem to the line dispatcher. Nothing done. Early last year a Verizon crew came in unannounced and destrpyed the entire hedgerow buffer between the two properties. I assumed that meant they would at least be fixing the line. No one came out to fix the line so now there is no buffer between the two properties, vines starting to regrow and a line that is almost touching the ground at this point. There is no easy way to contact Verizon and get directed to the line crew dispatch to get this resolved. The line needs to be re-run at this point. We will be replanting that area since their is a deed restriction (which Verizon violated when they cut everything down) that requies the hedgerow not be altered in any way and to keep the buffer maintained between commercial and residential property. Short of cutting the line to get their attention what do I do or who do I call?

[LawrenceC · Accepted solution]

Hi betsr,

Your issue has been escalated to a Verizon agent. Before the agent can begin assisting you, they will need to collect further information from you. Please go to your profile page for the forum and look at the top of the middle column where you will find an area titled "My Support Cases". You can reach your profile page by clicking on your name beside your post, or at the top left of this page underneath the title of the board.

Under "My Support Cases" you will find a link to the private board where you and the agent may exchange information. The title of your post is the link. This should be checked on a frequent basis, as the agent may be waiting for information from you before they can proceed with any actions. To ensure you know when they have responded to you, at the top of your support case there is a drop down menu for support case options. Open that and choose "subscribe". Please keep all correspondence regarding your issue in the private support portal.