Re: Temporary Identification Code
cmh4954
Newbie

I'm having the exact same problem - this has been going on for months and no one seems to be able to help me.  I let it go for a while and then tried again this morning...still an issue!  Entirely unacceptable that I can't access my bill online (to, if anything, make sure the representatives are actually deducting the correct amount...which has also been a problem!!!)

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Re: Temporary Identification Code
LawrenceC
Moderator Emeritus

Hi cmh4954,

Your issue has been escalated to a Verizon agent. Before the agent can begin assisting you, they will need to collect further information from you. Please go to your profile page for the forum and look at the top of the middle column where you will find an area titled "My Support Cases". You can reach your profile page by clicking on your name beside your post, or at the top left of this page underneath the title of the board.

Under "My Support Cases" you will find a link to the private board where you and the agent may exchange information. The title of your post is the link. This should be checked on a frequent basis, as the agent may be waiting for information from you before they can proceed with any actions. To ensure you know when they have responded to you, at the top of your support case there is a drop down menu for support case options. Open that and choose "subscribe". Please keep all correspondence regarding your issue in the private support portal.

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Re: Temporary Identification Code
LawrenceC
Moderator Emeritus

As this thread is now over two years old, it will be locked in order to keep discussions current. If you have the same or a similar question/issue we invite you to start a new thread on the topic.

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