Accessibility Resource Center Skip to main content
Get it fast with In-Store & Curbside Pickup or same day delivery.

Thanks for quick repair!

Posts: 1
Registered: ‎09-22-2009

Thanks for quick repair!

Message 1 of 2

I just wanted to send many thanks for the quick repair of our FiOS landline phone.  Our phone was out less than 24 hours.  I reported the problem just before 5pm yesterday and the repair technician had it fixed before noon today. 


In case this helps anyone else out there:  We had no dialtone (like being off the hook), voicemail went straight to the "the line is busy" message, and unplugging all the phones in the house did no good.  Unplugging the lines in the telephone NID box outside the house didn't resolve it either.  It turns out there was a short in the port being used for our phone.  The technician had our phone number switched to another port in the box (luckily, we had 3 additional ports) and now our phone works again.


Thanks again from a customer in Southeastern Pennsylvania!


Employee Emeritus Employee Emeritus
Employee Emeritus
Posts: 171
Registered: ‎07-10-2009

Re: Thanks for quick repair!

Message 2 of 2

Very Kind words..We appreciate the feedback, Thanks.

Joe D
Verizon Telecom
Fiber Solution Center

Notice: Content posted by Verizon employees is meant to be informational and does not supercede or change the Verizon Forums User Guidelines or Terms or Service, or your Customer Agreement Terms and Conditions or Plan.Follow us on Twitter™!

How-To Videos
The following videos were produced by users like you!
Videos are subject to the Verizon Fios Community Terms of Service and User Guidelines and contains content that is not created by Verizon.
Have a spare Fios-G1100?Learn how to bridge it into your network
Get Started


Browse Categories

Verizon Troubleshooters
Unable to find your answer here? Try searching Verizon Troubleshooters for more options.
Modal Dialogue Title