At the beginning of February my father’s land line was suddenly unable to make long distance calls – receiving a message “Service
I first contacted the Verizon Fios Customer Service help line on 2/11 and was told it was likely a technical issue and to contact Technical Support, which I did.
THIRTEEN-PLUS phone calls and chat sessions later the issue remains unresolved.
I was repeatedly promised the issue would be fixed in 24-48 hours. It has not been.
Representatives would repeatedly offer apologies and “understanding” and promise to document the issue on our account file, but the next time I contacted Verizon I would be told there were no notes on the account other than “Cant make Long distance Calls”.
On March 2 I was finally told on a Customer Service call I would need to sign up for a new long distance/regional plan to resolve the issue, which I did.
24 hours later – no fix.
At the end of my last online chat – March 5 – I was promised the issue was being escalated to the Network Team - AGAIN – and I would be contacted within 24 hours.
That was three days ago and NOTHING.
This is a landline for my elderly father who’s building doesn’t offer and other phone service other than Verizon.
I would have cancelled the account weeks ago if I had another option.
Verizon support personnel are either incompetent – or worse – just don’t care.
They offer nothing but canned responses of “sincerest apologies”, “completely understand your frustration” and empty promises.
No results. No solutions.
I doubt posting in this forum will achieve anything either – but we’ are at our wits end.
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