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Unable to access phone management MyFios app

Posts: 1
Registered: ‎12-30-2021

Unable to access phone management MyFios app

Message 1 of 2

I recently moved in the same area and transfered my service to my new home. The exact same service was transferred, however the voicemail account was wiped out. Now, when I get a voicemail, the My Fios app will give me a notification, but will show no message and no call history - gives error message saying voicemail is not setup, but it is. 


I've seen this issue reported before, but no solution has been listed. Any assistance is appreciated. 

Moderator Moderator
Posts: 11,096
Registered: ‎03-18-2013

Re: Unable to access phone management MyFios app

Message 2 of 2

Hi Fios302,

Your issue has been escalated to a Verizon agent. Please check your Private Messenger Inbox for a message from a Verizon Support agent. You can find your Inbox by clicking on your username at the top right corner of this page and then clicking the envelope icon that appears at the top of the menu. Response times may vary. Please continue to check your Inbox for a reply from a Verizon agent. Please direct all correspondence concerning your issue to the agents who will be assisting you privately.

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