VCA Eligibility Requirements and Download Locations

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Copper Contributor
Copper Contributor
Posts: 9
Registered: ‎01-14-2009

Re: Caller assistant Does not work

Message 40 of 49
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Update:

 

I spoke with Dragan at VCA Customer Care...retrieval of Voice Mail msgs via Internet VCA is not available in all of NY, and for me, specifically in Westchester county, out of my local serving switch/CLLI code...no ETA 

 

He did however open a trouble ticket and sent it into Voice Mail Support to verify this via their switch...there is no communication between my voice mail box and their web servers at the moment, to allow me to get my VM msgs via the internet

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Copper Contributor
Copper Contributor
Posts: 6
Registered: ‎12-26-2009

VERIZON CALL ASSISTANT - WINDOWS 7

Message 19 of 49
(9,196 Views)

I have "Windows 7 Ultimate" running on my computer. I just signed up for everything with "Verizon FIOS". I downloaded "Verizon Call Assistant"(VCA). It does not work well on my computer.

Things that do not work on desktop software:

 

Main tool bar at top:

Web Portal Option

Profile Option

Settings Option

Under "Advanced" Transparency Option

Feed Back Option

Help Option

Address Book Tool Bar:

Add Group Option

Contacts individual Click on Options:

Edit Option

Add Button at bottom of Contacts Window.

Call Logs Window:

Click on Contact, Then Edit Button

Click on Contact, The Add Button

Add Button at bottom of Window

Voice Mail Window:

(Pending, have not used, Yet.)

I guess, since "Windows 7" just came out, there has not been enough time to update VCA. Does anyone know when these Options will be available. Is this Beta Software?

Thanks

 

 

 

 

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Platinum Contributor III Platinum Contributor III
Platinum Contributor III
Posts: 5,175
Registered: ‎08-05-2008

Re: VERIZON CALL ASSISTANT - WINDOWS 7

Message 20 of 49
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I have Windows 7 Home Premium and it doesn't work on that either. It is not that you are using Windows 7, Verizon has had plenty of time to make it work on 7 (7 Beta has been available for more than a year),  it is just a new and completely redesigned version of VCA and if it is even possible, it is worse than the original VCA and the first update that came out maybe a year or so ago. I don't think Verizon ever ran it on a PC anywhere in the world before they released it Smiley Mad

 

I have had VCA for about 1 1/2 years, the initial release actually worked pretty well for me, I got the pop-ups when the phone was about to ring, etc. Some people had lots of trouble with the first release, consuming lots of processor and memory, I didn't. The first update for me just didn't work at all, but apparently was ok for some people - strange. And now we have this new version, which to me is just awful. I installed it and like you I found virtually nothing worked. So I don't use VCA any more. But since I have Caller ID on TV now which gives me the pop-ups, and that was really all I cared about anyhow, I have a subscription to VCA only so Caller ID will work, but I don't use the PC program at all.

 

Do you really want the function of VCA on your PC? If you got it only for Caller ID on your TV, there is no need to run the PC client for that to work.

 

__________________________________
Justin
Verizon FiOS TV, Internet, and phone
QIP6416-P1, IMG 1.7C, Build 09.83
Keller, TX 76248

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Contributor
Contributor
Posts: 1
Registered: ‎12-31-2009

Re: VERIZON CALL ASSISTANT - WINDOWS 7

Message 21 of 49
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Installed it a few days ago and all of the same issues on Win 7 Professional.

 

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Copper Contributor
Copper Contributor
Posts: 6
Registered: ‎12-26-2009

Re: VERIZON CALL ASSISTANT - WINDOWS 7

Message 22 of 49
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Thank You for the feed back. I cannot believe Verizon would even make this software available in its present state. The concept is great, I really like the possibilities of the options. Very frustrating, there has to be a programmer out of work, they could hire to fix these problems.

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Platinum Contributor III Platinum Contributor III
Platinum Contributor III
Posts: 5,175
Registered: ‎08-05-2008

Re: VERIZON CALL ASSISTANT - WINDOWS 7

Message 23 of 49
(9,022 Views)

 


@BIOG wrote:

Thank You for the feed back. I cannot believe Verizon would even make this software available in its present state. The concept is great, I really like the possibilities of the options. Very frustrating, there has to be a programmer out of work, they could hire to fix these problems.


Well, if they hired an out of work programmer to work on VCA, I firmly believe he or she would be the first programmer to ever work on the program. Smiley Very Happy I think I could do better in my sleep, and I don't think I have written a program since 2001 or 2002.....

 

__________________________________
Justin
Verizon FiOS TV, Internet, and phone
QIP6416-P1, IMG 1.7C, Build 09.83
Keller, TX 76248

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Gold Contributor VII Gold Contributor VII
Gold Contributor VII
Posts: 2,153
Registered: ‎11-10-2009

Re: VERIZON CALL ASSISTANT - WINDOWS 7

Message 24 of 49
(8,884 Views)

Are you perhaps running the 64bit version?

When I saw your post I installed it on my win7 ultimate 32bit system and it appears to work OK - within the limits of the stuff that doesn't appear to do anuything under XP either.

The one bit that does seem screwed up under win7 is if you hover over the sidebar when it keeps popping up the toolbar and then reducing it until you mange to click the expand button at the bottom.

Have no idea what transparency is meant to do so assume it doesn't work in xp or win7

 

Is real annoying that you can only be logged on at one machine at a time and I can't work out any way to attach another userid to the telephone number.

 

Have not managed to get a caller id pop up to appear on xp or win7.

 

Is it a limitation that caller id on a tv does not work for an sd tv connected to an hd stb?

 

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Contributor
Contributor
Posts: 1
Registered: ‎01-07-2010

Re: VERIZON CALL ASSISTANT - WINDOWS 7

Message 37 of 49
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Running 64-Bit Windows 7 Ultimate here. I have a few complaints about this software. I use this as part of my sidebar, everytime the computer reboots, the application "forgets" its position on the screen and resizes itself to fit the enitre right border of my screen, like an AIM buddy list (Running 1920x1200, so that's a pretty big border.)  I have to log into this thing everytime I reboot, I do not get pop-up notifications, and practically none of the controls work. I don't mind the "gadget-like" appearance, but all I really wanted was something that provided pop-up notifications IDing my incoming callers.

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Bronze Contributor II
Bronze Contributor II
Posts: 269
Registered: ‎08-15-2008

Re: VERIZON CALL ASSISTANT - WINDOWS 7

Message 39 of 49
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I would like to just try VC A however everytime I try to download it - it brings me to a screen that tells me to call my local office .  I can't even begin the download let alone install it . I run win 7 prof 32 bit - I do have distinctive ring on my line (fios phone) but don't see what the problem is as other people with distinctive ring tell me it works for them.  So am confused - i used to have it on another computer that has since died  -  so guess I will have to wait a little longer to get it

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Bronze Contributor II
Bronze Contributor II
Posts: 208
Registered: ‎08-10-2008

Re: VERIZON CALL ASSISTANT - WINDOWS 7

Message 41 of 49
(8,344 Views)

If you had it working before on another computer and you successfully logged into www.verizon.com/callassistant to download it again when you get the message to calll your office, I would try calling the VCA Help Desk at 1-888-483-5156.  They are dedicated to supporting VCA so should be able to help you through the reinstallation process.

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