Please post any issues you're having registering Verizon Call Assistant here.
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I have tried repeatedly to activate the VZ call assistant as shown online in "my verizon" page. Online access does not work and local biz offc in NY is not familiar. After two lenghty chat sessions and a transfer to FIOS tech support in Dallas, another rep,via e-mail, now tells me that my local switch (DMS-100, I think) does not support this feature. Any have any info on this feature?
More than likely if it doesn't work, and hasn't worked, and hasn't been able to be made to work.... and a Verizon Tech advised that it will not work because of the particular hardware you are hooked up to in the central office does not work with that feature.... That is probably the case....
I do not think another verizon user, would be able to shed any more light on the subject....
But feel free to contact Verizon Call Assistant support at 1-888-483-5156.... Perhaps they have the magic button.... But given the circumstances, I doubt it.
E-Center didn't even know what I was talking about, then they told me they would look into it and call me back. . . .that was one week ago. Anyone have any luck signing up for the Call Assistant with their verizon.com login username and password. I get a please call the business office. Of course the business office can't sign you up. Only the E-Center can deal with the issue.
I don't feel so bad now as I've only been trying a week!!
Appears to be impossible to order it as no matter what I do it just keeps presenting me with the TV bundles that are available. Maybe if I ordered TV it would ten allow me to get there.
06-18-2009 02:53 PM
06-18-2009 03:29 PM
06-23-2009 01:44 PM