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Please post any issues you're having registering Verizon Call Assistant here.
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I have sent in a request to install and activate call assistance but I received an e-mail saying that they couldn't get a hold of me and to call the ecenter,I can't tell you how many times I have done that and noone knows how to help me,I end up somewhere in India talking to someone who has no idea how to speak English.Why can't they just fix it I don't think I want to put myself through that again.
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I have tried repeatedly to activate the VZ call assistant as shown online in "my verizon" page. Online access does not work and local biz offc in NY is not familiar. After two lenghty chat sessions and a transfer to FIOS tech support in Dallas, another rep,via e-mail, now tells me that my local switch (DMS-100, I think) does not support this feature. Any have any info on this feature?
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More than likely if it doesn't work, and hasn't worked, and hasn't been able to be made to work.... and a Verizon Tech advised that it will not work because of the particular hardware you are hooked up to in the central office does not work with that feature.... That is probably the case....
I do not think another verizon user, would be able to shed any more light on the subject....
But feel free to contact Verizon Call Assistant support at 1-888-483-5156.... Perhaps they have the magic button.... But given the circumstances, I doubt it.
Good Luck
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E-Center didn't even know what I was talking about, then they told me they would look into it and call me back. . . .that was one week ago. Anyone have any luck signing up for the Call Assistant with their verizon.com login username and password. I get a please call the business office. Of course the business office can't sign you up. Only the E-Center can deal with the issue.
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I've been trying to do the same for months! They keep sending that little teaser with my bills but I can't seem to find anyone at Verizon who knows their fanny from a hot rock!