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Copper Contributor CJMC
Copper Contributor
Posts: 5
Registered: ‎08-27-2013
Message 41 of 43
(1,224 Views)

There has been no update because there has been no change, nothing done by Verizon.

Moderator Moderator
Moderator
Posts: 9,304
Registered: ‎03-18-2013
Message 42 of 43
(1,219 Views)

Hi CJMC,

 

It looks like you never responded to the agents' request for information in your support case.  Would you like the case to be reopened?

Copper Contributor CJMC
Copper Contributor
Posts: 5
Registered: ‎08-27-2013
Message 43 of 43
(1,196 Views)

I tried to respond to the agent's request and was not able to activate the response key.  I did not receive the message until 2 days after it was supposedly sent.  Yes, reopen it, please!

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