Please post any software issue or problems upgrading VCA here.
If a forum member gives an answer you like, give them the Kudos they deserve. If a member gives you the answer to your question, mark the answer that solved your issue as the accepted solution.
For some unknown reason the Call Assistant opens when Windows XP is opened. Unchecked (Launch at initial CA installation) and since then have it unchecked. Have deleted/modified/changed all registry starup keys, (Run, RunOnce, etc). After deleting the "run policy' key get a CA pop up advising CA will no longer launch at startup, but with a day the CA will again launch itself. Have checked and removed from MSConfig, startup menu with no sucess. Can anyone offer any other suggestions?
12-10-2009 09:51 AM - edited 12-10-2009 09:52 AM
Did the upgrade yesterday. Zonealarm virus scan: complaining about HEUR:trojan-downloader Win32.Generic in the verizon call assistant.exe in the Temporary Internet Files\Content.IE5\ folder. ZA has it under control but I thought I'd better post a "heads up". I've also e-mailed support.
12-12-2009 08:45 AM - edited 12-12-2009 08:47 AM
Hello, D-I-Ytelecommgr- thank you for the heads up!
I assure you that you did not obtain that trojan by updating Verizon Call Assistant. While something of that nature is not impossible, it is improbable. That, in addition to the fact that there yet to be any other documented cases of this happening to anyone because they updated Call Assistant, leads me to believe that the malware was acquired otherwise.
While doing some research on this particular malware, it has become evident that it can be obtained very easily by simply visiting compromised websites.
In any event, if you Google "HEUR:trojan-downloader Win32.Generic" you will find multiple recommendations for removing the malware. Again, I'm sorry to hear that you were infected.
Fiber Solution Center
Notice: Content posted by Verizon employees is meant to be informational and does not supercede or change the Verizon Forums User Guidelines or Terms or Service, or your Customer Agreement Terms and Conditions or Plan.
12-17-2009 11:53 AM
Here's a second report. I've got the same report from a ZoneAlarm virus scan last night. In the past years I've seen several , what I hope are false, virus/Trojan/mal-ware reports from various VZ provided software packages.
Does anyone else think the new version of the Verizon Call Assistant is horrible? I downloaded it yesterday, and it sucks. It's not listing any of my calls or voicemails. What is the point then?!
I want the old one back.
I'm experiencing the same issues. I can't see when a call is coming in or listen to my VM. Whenever I try accessing my VM, I keep getting the message "Please wait until your status is online." I got no clue what that means - as I am already online - and I have no one @ Verizon I can call in to find out what's going on
Not sure why they changed something that was working just fine for this frustrating version!!???
Have either of you called the VCA hotline? If not, why not? That is the proper way to report a problem with VCA.
Verizon FiOS TV, Internet, and phone
QIP6416-P1, IMG 1.7C, Build 09.83
Keller, TX 76248
The only number I knew to call was (800) VER-IZON. I did indeed contact them in attempt to find out what's going on, but no one there seemed to have ever heard of call assistant.
I did spend some time in attempt to get a phone number where I could speak with some one that actually knew what I was refering to. Eventually my search brought me to this forum, which I was previously unaware of.
It may be a good suggestion for the VCA tech support to publicize their specific contact number in a way which makes it easier for us regular folks to find. (Perhaps in the Help Menu in the software program itself..)