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VCA Software/Upgrade Issues

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Contributor
Contributor
Posts: 1
Registered: ‎12-04-2009

Re: New Version of Verizon Call Assistant

Message 5 of 72
(12,430 Views)

{please keep your posts courteous} I have the same problem. The new VCA is awful. Verizon should be embarrassed to say the least.

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Platinum Contributor III Platinum Contributor III
Platinum Contributor III
Posts: 5,175
Registered: ‎08-05-2008

Re: New Version of Verizon Call Assistant

Message 6 of 72
(12,407 Views)

 


@Melvin wrote:

Justin,


The only number I knew to call was (800) VER-IZON. I did indeed contact them in attempt to find out what's going on, but no one there seemed to have ever heard of call assistant.


I did spend some time in attempt to get a phone number where I could speak with some one that actually knew what I was refering to. Eventually my search brought me to this forum, which I was previously unaware of.


It may be a good suggestion for the VCA tech support to publicize their specific contact number in a way which makes it easier for us regular folks to find. (Perhaps in the Help Menu in the software program itself..)


Well, when you go to the VCA home page

 

https://www22.verizon.com/callassistant/

 

after you log in, right there on the right side is the phone number for the VCA Help Desk. Don't know how much more they can do. Plus if you look at the Verizon Contacts page I created long ago here on the forums the phone number is there also:

 

http://forums.verizon.com/t5/My-Verizon-My-Account/Verizon-Contacts/m-p/9528

 

__________________________________
Justin
Verizon FiOS TV, Internet, and phone
QIP6416-P1, IMG 1.7C, Build 09.83
Keller, TX 76248

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Nickel Contributor
Nickel Contributor
Posts: 28
Registered: ‎10-10-2008

Re: New Version of Verizon Call Assistant

Message 7 of 72
(12,275 Views)

Not only horrible, just plain terrible.  Even if you turn off sidebar functionality it still pops in front when your mouse hits the side of the screen where the sidebar would be.  Thankfully I had the old version installer still on my machine.  Wow...and I thought the old version was a bit of a joke.  Verizon either needs to hire a programmer or consultant that has a clue or just throw in the towel and call it an unsupported feature of being a Verizon phone customer.

 

-A

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Platinum Contributor III Platinum Contributor III
Platinum Contributor III
Posts: 5,175
Registered: ‎08-05-2008

Re: New Version of Verizon Call Assistant

Message 8 of 72
(12,265 Views)

 


@ak wrote:

Not only horrible, just plain terrible.  Even if you turn off sidebar functionality it still pops in front when your mouse hits the side of the screen where the sidebar would be.  Thankfully I had the old version installer still on my machine.  Wow...and I thought the old version was a bit of a joke.  Verizon either needs to hire a programmer or consultant that has a clue or just throw in the towel and call it an unsupported feature of being a Verizon phone customer.

 

-A


I have to agree with most of what you say, the new version is pretty bad. And the new client doesn't even seem to include some of the stuff they have said on the VCA website was coming "soon." The one thing you say that I have not experienced is the sidebar popping up after being disabled, that does not happen for me (Windows 7, maybe that makes a difference).

 

Fortunately I have Caller ID on TV here in North Texas so I really don't need the VCA client running Smiley Very Happy

 

__________________________________
Justin
Verizon FiOS TV, Internet, and phone
QIP6416-P1, IMG 1.7C, Build 09.83
Keller, TX 76248

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Contributor
Contributor
Posts: 3
Registered: ‎12-04-2009

Re: New Version of Verizon Call Assistant

Message 9 of 72
(12,233 Views)

For the record, I was originally unaware of both this Forum and the VCA website. My search for help brought me to this forum first, where I found someone else that was as frustrated as me at that time.


After my first posting I did indeed find the proper website, but after several attempts at gaining access to no avail, it became apparent that the VCA site was also not functioning properly. [Btw, I also don't believe Justin's "Contact page" will realistically help most customer's who will never know how to find it..]


I will therefore reiterate my prior suggestion to include the relevant contact info directly within the program.

 

I'm not sure why the VCA staff would not want to make things more user-friendly in case us regular folks experience a problemn???


Thank You.

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Nickel Contributor
Nickel Contributor
Posts: 28
Registered: ‎10-10-2008

Re: New Version of Verizon Call Assistant

Message 10 of 72
(12,221 Views)
Running Windows 7 Ultimate (32 bit). Although I tried logging out and back in, I didn't reboot. Even if it didn't pop-up with sidebar disabled, the screen layout is totally user unfriendly, does not remember window size or position, and lacks the ability to save the password and automatically log in (like the old version did). -A
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Copper Contributor
Copper Contributor
Posts: 13
Registered: ‎11-20-2008

Re: New Version of Verizon Call Assistant

Message 11 of 72
(12,241 Views)

So?  Has anyone figured out yet how to delete this new awful, non-functioning version and replace it with the old one?   I still had the old program download version on my computer and tried to install it - but all it gave me was two shortcuts and sign-ins leading to the same awful new version.   I'm afraid to totally delete it first, for fear of losing my entire addressbook.   HELP!

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Copper Contributor
Copper Contributor
Posts: 13
Registered: ‎11-20-2008

Re: New Version of Verizon Call Assistant

Message 12 of 72
(12,230 Views)

After the usual frustrating runaround on the Verizon website (blank stares from automated online assistant), non-functioning chat assistant (unavailable "today"), and no option to send an email (every time I tried to fill out the fields on the request-for-tech-assistance page, I was bounced to the online, no-human-contact sites) -    Smiley Mad   -  I went back to square one.  Me.

 

Fortunately I still had the old 2.7.55 download file on my computer.  I gingerly deleted the new, non-functioning, non-user-friendly version 2.7.70 from my computer (praying that I did not lose my entire address book), and reinstalled the trusty old 2.7.55.  

 

Note to Verizon ....  Smiley Tongue     Please let us know when you have a new, improved, functional version of the Verizon Call Assistant (VCA).  

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Contributor
Contributor
Posts: 1
Registered: ‎12-07-2009

Re: New Version of Verizon Call Assistant

Message 13 of 72
(12,203 Views)

Similar problems to others at first, but now it seems to allow me in.

 

I did find a user guide for Verizon Call Assistant online, but it talks about the "Netscape browser" (but not Firefox), and support for Outlook 98 and 2000 (but not 2003 or 2007). I'm assuming this is a version of the guide from many years ago. Is there a more up to date guide?

 

 

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Platinum Contributor III Platinum Contributor III
Platinum Contributor III
Posts: 5,175
Registered: ‎08-05-2008

Re: New Version of Verizon Call Assistant

Message 14 of 72
(12,183 Views)

Here is a link to the most up to date version of the VCA User Guide:

 

https://www22.verizon.com/callassistant/documents/userguide.pdf

 

This one contains graphics showing the brand new PC client just released so it is definitely the most up to date (but it still does mention Netscape Smiley Sad )

 

__________________________________
Justin
Verizon FiOS TV, Internet, and phone
QIP6416-P1, IMG 1.7C, Build 09.83
Keller, TX 76248

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