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VCA Software/Upgrade Issues

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Contributor
Contributor
Posts: 3
Registered: ‎05-17-2010

Re: Verizon Call Assistant 2.7.79 bugs..Pls do not merge with "Installation problems"

Message 61 of 72
(4,939 Views)

It's amazing that I have seen posts here for VCA 2.7.79 for over 6 weeks with no reply as to how to fix it.

 

I installed this on my mother's PC a couple of days ago and it seemed to work fine for the first day. Now I do not see any calls for over 4 days. I can get into the web site and see my calls, etc.without a problem and the popup shows on the TV sets.

 

I even tried removing the software, rebooting, disabling the firewall, etc. but everytime I get the popup about sign-in Failed.  It keeps coming up. I went to the store for an hour yesterday and when I came back it had tried 19 times!!!

 

 

I also agree that a company as big as Verizon should have a better call system. I have Comcast and their digitalvoice is great! I can listen to voice mail, see incoming, missed and outgoing calls (which VZ does not do) and all with caller-id info to boot..  I was going to switch to VZ when my Comcast contract expired but decided not to for various reasons, including this. I use the Comcast tool all the time from work.

 

 

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Moderator Emeritus Moderator Emeritus
Moderator Emeritus
Posts: 6,232
Registered: ‎04-29-2009

Re: VCA Software/Upgrade Issues

Message 62 of 72
(4,938 Views)

Just a friendly reminder, this is a forum where users help other users. For help with Verizon products or services, you should seek assistance via live chat or email at: http://www.verizon.com/contactus

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Contributor
Contributor
Posts: 4
Registered: ‎03-10-2009

Re: VCA Software/Upgrade Issues

Message 63 of 72
(4,865 Views)

Elizabeth,

 

Thank you for your suggestion.  Unfortunately, no resolution to either the immediate or ongoing problems have been offered via that channel.  As a Verizon employee and moderator on this board, what is your suggestion as to the next steps to take in resolving these long time problems?

 

Thanks, Jim

 

 

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Moderator Emeritus Moderator Emeritus
Moderator Emeritus
Posts: 6,232
Registered: ‎04-29-2009

Re: VCA Software/Upgrade Issues

Message 64 of 72
(4,862 Views)

I apologize, but unfortunately we cannot answer that question. A forum moderator’s job is to maintain the forum itself, so we are typically unable to provide support information for products or services.



Regards,
ElizabethS

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Gold Contributor VII Gold Contributor VII
Gold Contributor VII
Posts: 2,153
Registered: ‎11-10-2009

Re: VCA Software/Upgrade Issues

Message 65 of 72
(4,549 Views)

Perhaps it's time to back out of Version 2.7.79 which was obviously nevber QA'd and go back to the previous version which did somewhat work.

 

I actually had 2.7.79 working up to the last few days and as of today it now appears to be totally dead again, or perhaps it's just the servers that are gone away?

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Contributor
Contributor
Posts: 2
Registered: ‎08-24-2010

Re: New Version of Verizon Call Assistant

Message 66 of 72
(1,314 Views)

I had to buy a new computer, which comes with Windows 7 - my call assistant does not work at all.  They told me at tech support that I will just have to wiat till they upgrade their software for compability with 7. Does anyone else have windows 7 and use the call assistant. If so, tell me how to make it work, or else I guess I am just screwed once again, lol. 

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Platinum Contributor III
Platinum Contributor III
Posts: 5,881
Registered: ‎07-22-2009

Re: VCA Software/Upgrade Issues

Message 67 of 72
(1,274 Views)
The only way that I know how to get it to work is to do two things.

1. You have to run it in compatability mode for win.xp sp2.
2. You have to make sure that vzcallassistant.exe is added to your firewalls programs exception list.
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Platinum Contributor III
Platinum Contributor III
Posts: 5,881
Registered: ‎07-22-2009

Re: VCA Software/Upgrade Issues

Message 68 of 72
(1,271 Views)
http://kb.mozillazine.org/Firewalls

Here is a good site that gives general walk throughs on how to add programs to the worlds most popular firewalls.

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Bronze Contributor II
Bronze Contributor II
Posts: 81
Registered: ‎06-24-2010

Re: VCA Software/Upgrade Issues

Message 69 of 72
(1,215 Views)

In order to use/manage call assistant via Web Access do you need to install call assistant software on your PC. 

 

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Platinum Contributor III Platinum Contributor III
Platinum Contributor III
Posts: 5,175
Registered: ‎08-05-2008

Re: VCA Software/Upgrade Issues

Message 70 of 72
(1,204 Views)

 


@JustaGuy wrote:

In order to use/manage call assistant via Web Access do you need to install call assistant software on your PC. 

 


 

No.

 

__________________________________
Justin
Verizon FiOS TV, Internet, and phone
QIP7232, IMG 1.8, Build 02.54
Keller, TX 76248

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