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Verizon Business Line Issue

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WilsonsVariety
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Posts: 1
Registered: ‎07-02-2016

Verizon Business Line Issue

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On 5/2/2016, Verizon was notified of an issue involving a home business line.  It is now two months later and Verizon is apparently incapable of reparing the affected lines.   Initially, I was advised there was a "mass outage" affecting multiple land lines; and only recently was it determined there were only 15 affected business numbers.  In an attempt to restore service, Verizon advised well over a month ago they had to switch to an optic cable.  They have provided multiple ETRs since the strike ended; but once again, it appears Verizxon is incapable of restoring service to the business customers affected by the issue.

 

The location affected is in and/or around the Midlothian, VA area.  I am unable to contacxt Verizon directly as my employer pays for this line; and the telecommunications firm who has the contract with my employer hasn't been of much help either.  I can only hope a competent supervisor reads this and steps in to ensure this issue is recolved once and for all.

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ElizabethS
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Posts: 6,227
Registered: ‎04-29-2009

Re: Verizon Business Line Issue

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Your issue has been escalated to a Verizon agent. Before the agent can begin assisting you, they will need to collect further information from you.

Please go to your profile page here on the forum, and look in the middle, right at the top where you will find an area titled "My Support Cases". You can reach your profile page by clicking on your name beside your post, or at the top left of this page underneath the title of the board.

Under “My Support Cases” you will find a link to the private board where you and the agent may exchange information. This should be checked on a frequent basis as the agent may be waiting for information from you before they can proceed with any actions.

To ensure you know when they have responded to you, at the top of your support case there is a drop down menu for support case options. Open that and choose "subscribe".

Please keep all correspondence regarding your issue in the private support portal.

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