Verizon Call Assistant suddenly failing

[bcflynn1]

VCA on the PC has benn working fine for some time now until today.  When I try to start it a Winows Installer error window pops up and says something I'm trying to use is unavailable.  After cancelling out of three of these windows a VCA window pops up saying to reinstall the Vidget Engine.  Mean anything to anyone.  Downloading VCA freshly from Verizon also runs into the "something is missing" error.

[bcflynn1]

Some more details.  I tried to uninstall the existing copy which also failed.  Trying to execute, uninstall or reinstall all result in the same error, which is....

A feature you are trying to use is on a network resource that is unavailable.  Try again or enter an alternate path to a folder containing 'Verizon Call Assistant - Version 2.7.55.msi' in the box below.

This error is issued by Windows Installer.

The Web interface is still working fine and showing all recent calls, just the desktop "widget" is affected.

[bcflynn1 · Accepted solution]

For the record, the problem seemed to be between Windows Installer and the registry entry for Call Assistant.  Even upgraded Windows Installer to no avail.  Problem was resolved by using the Windows Installer Clean Up to remove the Verizon Call Assistant entry (Add/Remove couldn't do it) and deleted the Call Assistant folder. 

Fresh reinstall then went fine and it's back in business.

[dja]

After many attempts at updating Windows Installer and Installshield with no success, I followed the resolution by bcflynn1.  The problem was resolved and a fresh install was successful. 

 

When using the Windows Installer Clean Up, I only removed the Verizon Call Assistant entry.  That was all that was needed.

Thanks bcflynn1 for guiding me in the right direction. 

 

[mshook]

I tried the Windows Installer Clean Up Utility, but it did not give me the option for selecting the program  (verizon Call Assistant ) I wanted to uninstall.  What am I doing wrong?

[esdras]

I cant even find the link to VCA?????? to download

[bcflynn1]

If you google "veriaon call assistant" you should get "https://www22.verizon.com/callassistant/".  You probably will have to set up an account there to get in.  Once in, you can download the desktop app.

[CharlesH]

In some cases you may need to place an order before you can get it working...which means contacting your sales office.