×

Switch Account

Verizon Call Assistant (web and home software) does not work

Verizon Call Assistant (web and home software) does not work

Reply
Copper Contributor cyraxote
Copper Contributor
Posts: 8
Registered: ‎03-15-2010
Message 1 of 18
(2,225 Views)

How come COMCAST can get this right, and Verizon, the FREAKING PHONE COMPANY, can't?

 

Ever since the merge of the usernames, etc., nothing is working as it should. I no longer get e-mails when a voice mail is left for me. I can log into the web VCA, but it never can show me any calls or voice mails, and tells me to "try again later." The downloaded software won't let me log in; it says that the username and password (the same ones that work to log me into the web VCA) are wrong.

 

I'm so frustrated that I'm really considering going back to Comcast. For the amount of money Verizon charges, the service should be TWICE as good, and it's not even HALF as good.

 

Any insight would be appreciated.

17 REPLIES 17
Employee Emeritus Employee Emeritus
Employee Emeritus
Posts: 722
Registered: ‎01-06-2011
Message 2 of 18
(2,200 Views)
cyraxote,
 
We are sorry that you are having a problem with this feature.   We have sent you a Private Message.
 
 
Thanks,
 
Tonya C.
Highlighted
Copper Contributor cyraxote
Copper Contributor
Posts: 8
Registered: ‎03-15-2010
Message 3 of 18
(2,187 Views)

I have filled out the form as requested.

Employee Emeritus Employee Emeritus
Employee Emeritus
Posts: 3,220
Registered: ‎02-24-2011
Message 4 of 18
(2,175 Views)

We did receive the form submission and will be in contact soon.

Anthony_VZ

**If someones post has helped you, please acknowledge their assistance by clicking the red thumbs up button to give them Kudos. If you are the original poster and any response gave you your answer, please mark the post that had the answer as the solution**

Notice: Content posted by Verizon employees is meant to be informational and does not supersede or change the Verizon Forums User Guidelines or Terms or Service, or your Customer Agreement Terms and Conditions or plan

Contributor rcl333
Contributor
Posts: 3
Registered: ‎06-23-2011
Message 5 of 18
(2,112 Views)

I have had a similar issue since the merging of user names, VCA just doesn't work anymore. In fact, as of just recently when I renewed my package, I stopped receiving the emails and my call log is frozen.

Contributor baci
Contributor
Posts: 1
Registered: ‎09-07-2011
Message 6 of 18
(1,832 Views)

I have also been trying to get Call Assistant to work.  I have called Verizon most of the employees have never heard of the feature--after 1 month and 20 phone calls it is still not working--I just cannot understand the problem?

Contributor Bigpaulie
Contributor
Posts: 2
Registered: ‎12-04-2011
Message 7 of 18
(1,574 Views)

I just had to switch back from FIOS Digital Voice to Freedom Essentials, and they cannot get VCA to work.  I have submitted two orders, and they both were marked completed, though I never received an email confirmartion stating that it was completed.  VCA still does not work.  It worked prior to switching to FDV.  I now have a repair request open to get this resolved.  I am expecting to see a monthly credit on my bill until this is fixed.  Verizon support is useless here.  So frustrating and it seems like they just don't care. 

Platinum Contributor III
Platinum Contributor III
Posts: 6,819
Registered: ‎08-23-2008
Message 8 of 18
(1,567 Views)

See if this VCA support number is still valid.

1-888-483-5156

Bronze Contributor I
Bronze Contributor I
Posts: 57
Registered: ‎12-06-2011
Message 9 of 18
(1,522 Views)

Hi Bigpaulie,  It took me over 2 months persistantly reporting the VCA didn't work would not play voice mails on PC.

Finially this was resolved for me, after running me around the barn ! UNREAL !    Although I had not switched to Digital

Voice and back again to Freedom Essentials VCA.    No matter...  you having VCA now should be made to work.

 

Bronze Contributor I
Bronze Contributor I
Posts: 57
Registered: ‎12-06-2011
Message 10 of 18
(1,404 Views)

Bigpaulie this may shed some light on your VCA no longer working...

on   VCA it's posted    Note This service is no longer available to new customers. If you currently subscribe to this service, you will continue to receive the service, but you will not be permitted to re-subscribe to it if you remove it or transfer it to another customer at your current location or to a new location.

 

As you switched to Digital Voice and back again to Freedom Essentials now your just as a new customer  no longer allowing you the VCA ?   If a Verizon employee here could confirm this ?    As far as you having VCA before and now you can't  it is just plain wrong from Verizon!  and for the life of me do not understand WHY they then  continue to advertise it !    

 

 

How-To Videos
 
The following videos were produced by users like you!
   
Videos are subject to the Verizon Fios Community Terms of Service and User Guidelines and contains content that is not created by Verizon.


Browse Categories
Categories:
Posts

Verizon Troubleshooters
Unable to find your answer here? Try searching Verizon Troubleshooters for more options.