quick menu

Verizon Call Assistant

Verizon Call Assistant

Reply
Nickel Contributor
Nickel Contributor
Posts: 54
Registered: ‎01-15-2009
Message 1 of 26
(13,349 Views)

Anyone have any luck activating this service?

 

I called on Tuesday to have this service added to my account.  They said it would be ready either later that night or more likely the next day.  It is now Friday and every time I try to activate it on the website I get:

 

"We are sorry. You have not ordered Verizon Call Assistant,        
or your order has not been processed yet. 
 
 If you have already ordered Verizon Call Assistant, you will
receive an email notification when the order has been
completed. 
 
 If you have not yet ordered Verizon Call Assistant, please
contact the Verizon Business Office.  "

 

I was on the phone with support for a different issue on Wednesday and I reminded them of this.  They said there was probably a "glitch" in the computer and i should have it soon.

 

Ridiculous.

25 REPLIES 25
Copper Contributor sanan77
Copper Contributor
Posts: 37
Registered: ‎01-14-2009
Message 2 of 26
(13,298 Views)
I do have call assistance and I ordered from the verizon.com sight,  It did take a while bare in mind it is new feature and it was also free when i got it so since it is not a revenue generating product delays maybe normal it did take roughly 15 days.. i know that not what you wanted to know but you should show up as a pending order, if it doesn't you have to re order on the verizon.com site
Employee Employee
Employee
Posts: 895
Registered: ‎12-01-2008
Message 3 of 26
(13,297 Views)
It some cases, you will need to order it from a customer service rep. So if it says that Call Assistant is not available, try one more time at 1-800-688-2880
Nickel Contributor
Nickel Contributor
Posts: 54
Registered: ‎01-15-2009
Message 4 of 26
(13,283 Views)

Thanks.  I called again today, they had no record of my previous order so I had to order it again.

 

I explained that I was trying to set up Verizon Call Assistant to the first woman I spoke with.  She said she'd be able to help me and then proceeded to tell me how to dial my access number to listen to voicemail messages.  I told her that this was not what I needed, she then said I had to be transferred to customer support.  Funny, I thought I was already talking to support!

 

I told the next woman the same thing, and after I said "Verizon Call Assistant," she said "What's that?"

 

Unbelievable.

Employee Employee
Employee
Posts: 895
Registered: ‎12-01-2008
Message 5 of 26
(13,277 Views)

Yeh, it's new, free and in beta ...so not a whole lot of people know about =/ It may be possible that it just isn't availabe to you yet either.

 

If you are still having an issue please send me a Private Message with your name, billing telephone number, and a brief description of your problem.

** Don't know how to send a Private Message? ** (To send a Private Message, Click on my name to the left, then click on "Send this user a private message" )

Nickel Contributor
Nickel Contributor
Posts: 54
Registered: ‎01-15-2009
Message 6 of 26
(13,188 Views)

I've been working with CharlesH to get this working.  I'm almost there, I finally received the email this morning that my Call Assistant is ready and all I have to do is activate.  I sent CharlesH a PM a little while ago, but I figure I'll also post my new question here as well:

 

"Looks like it's finally active!!  I got the email notification this morning.

 

However, I'm having trouble logging in.  When I went to the activation page, I was able to enter my phone number.  It then brought me to another page that asked me if I had already had a verizon.com user ID.  I said yes and proceeded to enter it in.  I then received the message:

"We are sorry, we could not find your User ID in our system.

For further assistance, please contact Customer Support."

So I went back to the main page for call assistant, hit "Forgot Password" and then "Forgot Username".  It had me enter my password and I was then provided with my username.  The username was no different than what I have been typing into the sign in page, however I continue to receive the error message that my User ID could not be found in the system."

Contributor MACE
Contributor
Posts: 9
Registered: ‎01-14-2009
Message 7 of 26
(13,166 Views)

I've got Call Assistant active, yet when I try to retrieve Voice Mail messages from the VCA Desktop Client, VCA Website, it states: Voice Mail Passcode is not set. When I try to set the passcode I use that works via phone retrieval, I get the follow msg:

 

Error We are unable to sign in to your Voice Mail system due to either an invalid mailbox or Voice Mail passcode. Please check your mailbox and passcode by dialing into Voice Mail from your telephone. Then reset the passcode in the Voice Mail Retrieval Settings section. If this condition persists, please contact our Customer Support Center at 1-888-483-5156.

 

 

I've gone in myself via phone and VZ website and reset the passcode as well as opening a trouble report to have VZ do it...they called me back and said the feature is not available for my number in Westchester County, NY

 

Where you able to activate this feature? If so, were do you reside?

 

I do get email notifications that I have new calls yet it always shows 0 for new voice mails even after leaving myself numerous test voicemails..guess while this is still in BETA, not all areas have this feature yet...anyone have a ETA on availability in Westchester County NY?

 

Thanks in advance

Highlighted
Copper Contributor ehagberg
Copper Contributor
Posts: 18
Registered: ‎08-16-2008
Message 8 of 26
(13,112 Views)

I'm not sure I'd call it "new" since I got it back in August or thereabouts... and the VCA webpage touts a long list of features that are "coming soon" which have been coming soon since before I signed up.

 

Any idea when those new features will actually happen? They would really make VCA useful - things like call forwarding with calendar support, real-time call management to send certain calls straight to voicemail or forward them... call blocking, call forwarding, do not disturb...

 

I really hate how Verizon advertises things as "coming soon" with no dates or even timeframes as to when the feature (or for example, new TV channel) will actually be available.

Nickel Contributor
Nickel Contributor
Posts: 54
Registered: ‎01-15-2009
Message 9 of 26
(13,069 Views)

Just when I think I'm all set, I run into another problem.  Will this ever end???

 

I am trying to listen to my voicemail online.  My call assistant shows me that there is a voicemail in there, but when I click play it then prompts me to enter my voicemail passcode.  I do this and then receive the message: "ErrorWe are unable to sign in to your Voice Mail system due to either an invalid mailbox or Voice Mail passcode. Please check your mailbox and passcode by dialing into Voice Mail from your telephone. Then reset the passcode in the Voice Mail Retrieval Settings section. If this condition persists, please contact our Customer Support Center at 1-888-483-5156."

 

I'm 100% positive i'm entering the correct code.  I've even dialed into my mailbox and changed it to something else.

 

Contributor MACE
Contributor
Posts: 9
Registered: ‎01-14-2009
Message 10 of 26
(13,023 Views)

Are you in NY area?

 

I was told by VZ Care this feature is not available in NY Metro, got no ETA when..., its a BETA feature...BETA must mean Beats Everyone The Availabilty!

 

Anyone in NY have voicemail retrieval working via Call Assistant?

How-To Videos
 
The following videos were produced by users like you!
   
Videos are subject to the Verizon Fios Community Terms of Service and User Guidelines and contains content that is not created by Verizon.



Verizon Troubleshooters
Unable to find your answer here? Try searching Verizon Troubleshooters for more options.
 

My Verizon

  • Add or Change Plan
  • Suspend My Service
  • Apps

Support

Watch Fios